Swile

Business Development Rep

• Reporting to the Sales Manager Travel - West, we are looking for 1 dynamic and motivated Sales professional for the Aquitaine-Occitanie region (based in Montpellier or Toulouse or fully remote from these regions) to join our amazing team.
• Your mission? Open the doors to a new world of business travel for mid-market clients (companies of 250 to 5,000 employees), helping them navigate toward smarter, more efficient solutions.
• Your main responsibilities will include:
• Prospecting new clients in your territory
• Cross-Selling Strategy: Promote Swile Travel to existing clients already using another Swile solution
• Product Presentation and Demonstration: Deliver product presentations to highlight its features and benefits
• Internal Collaboration and Feedback: Collaborate with internal teams to share customer insights and contribute to product improvements
• Contract Negotiation and Closing: Lead negotiations and close deals, ensuring mutual benefit for Swile and the client
• Market Trend Identification: Monitor trends in the business travel industry to adapt sales strategies
• Participation in Professional Events: Represent Swile at industry events related to business travel to promote the brand and expand the network
• Long-Term Client Relationship Management: Build and maintain trusted relationships with clients for their business travel needs.

Business Developer – Mid Market

Sales

• Increase commercial performance in the Public Sector mid-market segment
• Manage, motivate and unify a team of 7 sales representatives
• Deploy and monitor a national sales strategy
• Attend client and prospect meetings across France
• Identify new markets and business opportunities

Sales Manager – Public Sector

Operations

• Map, document, and redesign customer journey flows, eliminating waste, rework, and bottlenecks.
• Prioritize and implement AI and automation tools to optimize processes.
• Ensure standardization of workflows and efficient integration of data across systems.
• Continuously monitor customer satisfaction and loyalty (CSAT/NPS), using these indicators as a compass for performance.
• Conduct root cause analyses (RCA) and predictive analyses to identify behavior patterns before they become crises.
• Manage quality through audits, accuracy controls, and periodic calibrations.
• Create and maintain the NPS x Processes x Owners matrix.
• Act as an internal customer experience consultant, connecting Support demands with resolution teams (Product, Engineering, Finance).
• Design and manage OLAs (Operational Level Agreements) with partner teams to ensure efficient issue resolution.
• Use quality inputs and VoC to contribute to the development of learning paths, refreshers, and upskilling programs for teams.
• Assist with technical and behavioral preparation, promoting a culture of systemic improvement rather than punitive error handling, leveraging AI and automation.

Business Developer – Mid Market

Sales Manager – Public Sector

Operational Excellence Analyst, Mid-level