SwiftConnect

Operations

• Drive Sales (CRM) Pipeline Excellence: own the health and optimization of the sales pipeline - managing deal flow, contract processes, and sales generation tools from lead to close.
• Turn Data Into Strategy: Gather and analyze real estate footprint data from current and potential customers to identify overlap and opportunities within the SwiftConnect network.
• Own the Contract Lifecycle: own our contract lifecycle management end-to-end, from initial drafting through execution, renewal tracking, and archival.
• Champion Document Excellence: Organize and maintain our content management systems (Google Drive, Salesforce, Confluence etc.) so that monthly sales reports, customer contracts, onboarding materials, and reusable templates are always current, accessible, and audit-ready.
• Power Key Business Insights: Process user and account data across our evolving selling models to ensure customers receive accurate, timely invoices and a consistent post-sale experience.
• Own the Numbers That Matter: Define, create, and track KPIs tied to critical business objectives.
• Enable Seamless Transitions: Map and manage the critical handoffs across the customer journey and ensure nothing falls through the cracks at each transition.
• Streamline and Elevate: Continuously improve internal processes to enhance operational efficiency.

Operations Analyst – North America, East Coast

Account Manager

• Act as the primary point of contact for assigned enterprise accounts, assuming full relationship ownership from Sales and executive leadership post-close.
• Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams.
• Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals.
• Own and execute a regular standing meeting cadence with each enterprise account (e.g., monthly or bi-weekly check-ins) to maintain relationship continuity, surface risks early, and track progress against goals.
• Own the full contract renewal cycle for assigned accounts — from early-stage planning and risk assessment through negotiation and execution — ensuring on-time renewals and contract growth.
• Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization.
• Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes.
• Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.

Operations Analyst – North America, East Coast

Enterprise Account Manager