SwiftConnect

Human Resources

• Assist with coordinating and scheduling new hire onboarding activities.
• Prepare onboarding materials to ensure new hires have a smooth and positive experience.
• Shadow HR leadership to learn and assist with competency matrices across teams.
• Manage and update employee records in HRIS.
• Ensure accuracy of personal information, benefits, and employment history.
• Draft and prepare HR documents.
• Contribute to policy development.
• Organize employee engagement initiatives and solicit feedback.
• Plan and execute various events, including team-building activities.
• Assist in researching potential enhancements to employee benefits and wellness programs.
• Provide support for entry-level or low-volume recruitment, such as posting roles, screening resumes, and coordinating interviews.

HR Intern

Account Manager

• Manage assigned enterprise accounts based in North America region
• Prioritize tenant deployments and coordinate successful implementation in collaboration with cross-functional teams
• Lead and deliver Quarterly Business Reviews (QBRs) with enterprise clients, presenting performance metrics, identifying growth opportunities, and aligning on strategic goals.
• Lead renewal conversations and identify opportunities for expansion across lines of business, regions, and use cases
• Host and support launch activities and renewal events for key enterprise tenants
• Monitor customer health and adoption metrics, identify risks early, and drive proactive strategies to ensure retention and value realization.
• Build structured account success plans that align SwiftConnect solutions to customer goals and measurable outcomes.
• Identify and target new landlords based upon Street-to-Seat offerings within your Enterprise Accounts.
• Engage and onboarding new potential landlords through Enterprise Accounts with the CRE Portfolio Managers.
• Transition landlords to CRE Portfolio Managers after agreement execution
• Build and maintain vertical-specific relationships with strategic partners, including HID, Allegion, Wavelynx, Apple, and Google.
• Serve as a trusted advisor to enterprise stakeholders across workplace experience, security, IT, and real estate functions
• Represent SwiftConnect at customer-facing events and industry engagements
• Cultivate customer advocates/champions who can provide references, case studies, and support expansion efforts.
• Conduct 6–8 high-quality meetings per week with enterprise customers, and partners
• Host and participate in tenant events and deployment kickoffs to drive engagement and satisfaction
• Gather structured customer feedback and satisfaction measures (e.g., surveys, sentiment tracking) to inform account strategy.
• Maintain an accurate and up-to-date sales pipeline, ensuring timely tracking of opportunities, renewals, and expansion efforts.
• Regularly update internal systems, including Salesforce, to reflect account activity, meeting outcomes, and pipeline status.
• Collaborate cross-functionally with product, sales, and customer success teams to ensure alignment on account strategy and execution.
• Capture and relay customer insights systematically to product and operations teams to influence roadmap and process improvements.
• Leverage customer success tools to track usage, adoption, and support engagement for portfolio health visibility.

Enterprise Account Manager

Implementation Specialist

• Execute the technical aspects of implementing our software solutions, including installation, configuration, customization, and integration.
• Take ownership of the customer solution design, technical documentation, and product deployment to ensure the successful adoption of our software solution.
• Provide technical guidance during the planning, onboarding, and deployment phases.
• Build and maintain customer/partner environments for API/SDK development.
• Work with the Implementation Project Manager to manage and prioritize implementation project tasks and provide regular updates on progress.
• Investigate and troubleshoot technical issues and provide resolutions to ensure successful implementation and customer satisfaction.
• Provide technical support to customers during implementation and post-implementation.
• Develop and maintain product knowledge, act as a subject matter expert to provide superior technical support to our customers.
• Continuously evaluate and improve the implementation process to increase efficiency and customer satisfaction.
• Contribute to various department continuous improvement initiatives.
• Develop and maintain technical documentation for the implementation process.
• Advocate for customers internally and provide feedback to our product and engineering teams to improve our products and services.
• Collaborate with the Product and Engineering teams to provide feedback on product features and enhancements, and assist in evaluating new releases to ensure the quality and accuracy of the application.

Implementation Engineer

Marketing

• Lead SwiftConnect’s marketing efforts in NA and report to Vice President of Global Marketing
• Support development and execution of NA regional marketing plan to elevate brand, drive demand generation, strengthen market positioning, and support global sales and partner engagement
• Oversee regional communications, campaigns, trade show and event planning and support, collateral and content development, customer communications enablement and digital channel support
• Build and maintain regional customer database and segmentation framework
• Develop and execute regional digital lead gen campaigns and manage lead disposition to sales
• Manage details and execute NA trade shows and events including logistics, messaging, promotion, and speaking opportunities
• Collaborate on product collateral and content development and regional enablement materials
• Act as key contributor to social media, PR/media, and partner/co-marketing programs

Senior Marketing Manager

Project Manager

• Serve as the primary project manager to customers while coordinating multiple, simultaneous implementations of SwiftConnect products
• Foster strong relationships with customers, acting as a trusted advisor throughout the project lifecycle
• Work collaboratively with customers to understand their requirements and goals, and ensure they receive the highest level of support and satisfaction throughout their entire customer journey
• Collaborate with customers and internal teams to define project objectives and scope
• Manage multiple customer projects from initiation to launch, ensuring projects are on time, within scope and budget
• Oversee the entire project lifecycle, including planning, execution, and closure
• Keep accurate and up-to-date customer records in our Project Management and CRM systems

Implementation Project Manager

• Serve as the primary project manager to customers while coordinating multiple, simultaneous implementations of SwiftConnect products
• Foster strong relationships with customers, acting as a trusted advisor throughout the project lifecycle
• Work collaboratively with customers to understand their requirements and goals, and ensure they receive the highest level of support and satisfaction throughout their entire customer journey
• Collaborate with customers and internal teams to define project objectives and scope
• Manage multiple customer projects from initiation to launch, ensuring projects are on time, within scope and budget
• Oversee the entire project lifecycle, including planning, execution, and closure
• Keep accurate and up-to-date customer records in our Project Management and CRM systems
• Guide customers through deployment of SwiftConnect SaaS integration solutions and ensure customer satisfaction with products and services