Swickard Auto Group

Administration

• Claims Processing: Book, close, and transmit repair orders using Reynolds & Reynolds software.
• Utilize multiple Mercedes-Benz software programs to process claims, review labor times, and analyze related documents.
• Knowledge Maintenance: Stay informed about claims developments, coverage standards, and updates to manufacturer policy.
• Participate in manufacturer webinars and internal reviews.
• Documentation and Reporting: Reconciling Warranty Receivables Schedules using provided Accounting tools.
• Accurately document all claim activities in the management system.
• Provide regular claim status reports and review trends with the management team.

Warranty Claims Administrator