Sweed POS

Implementation Manager

Sweed POS

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

ERPPMP

About the role

  • Own implementations end-to-end: kickoff → configuration → data migration → training → launch readiness → go-live
  • Manage 5–10 concurrent implementations with strong prioritization and clean project tracking
  • Lead structured customer calls: drive timelines, set expectations, prevent scope creep, and keep stakeholders aligned
  • Build and execute implementation plans, checklists, and milestones — while proactively improving them over time
  • Anticipate risks early, escalate with context, and create mitigation plans before issues impact go-live
  • Partner cross-functionally with Support, Product, Engineering, Sales, and Account Management for smooth handoffs and issue resolution
  • Become increasingly comfortable with datasets and migrations (imports/exports, validation, accuracy checks)
  • Travel to customer locations as needed (often 3–4 trips/month currently) for onsite training, go-lives, and high-touch implementations

Requirements

  • 3–7+ years in SaaS implementation / onboarding / professional services
  • Direct ownership of end-to-end implementations
  • Strong project management experience in complex, multi-stakeholder environments
  • Proven record of delivering implementations on time
  • Strong project/time management and customer-facing communication
  • Experience managing multiple concurrent projects in a fast-paced setting
  • Formal project management training or certification (PMP or similar is a plus)
  • Experience in regulated or high-complexity environments, such as:
  • - Cannabis tech implementations (bonus, not required)
  • - Fintech / payments onboarding
  • - Healthcare / EMR implementations
  • - ERP implementations
  • - Compliance, tax, or audit software
  • - Retail POS systems
  • - Multi-location / multi-state SaaS environments
Benefits
  • Medical, dental, vision, and other health insurance options
  • Paid parental leave
  • Paid company observed holidays
  • Generous paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data migrationproject managementimplementation plansrisk mitigationcustomer trainingchecklistsmilestonesvalidationaccuracy checksSaaS onboarding
Soft Skills
prioritizationcommunicationstakeholder alignmentproblem-solvingtime managementcustomer-facingleadershipcross-functional collaborationanticipation of risksadaptability
Certifications
PMPproject management certification