Sweed POS

Technical Support Specialist

Sweed POS

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Develop a deep understanding of Sweed’s products, features, functionality, and integrations
  • Handle customer issues across multiple channels (email, live chat, phone — inbound and outbound), escalating when needed
  • Use internal documentation and external resources to resolve issues efficiently
  • Maintain accurate and detailed records of customer interactions in our service desk system
  • Troubleshoot complex technical issues using all relevant tools
  • Take full ownership of customer issues and follow them through to resolution
  • Stay up to date with product releases, internal processes, and best practices
  • Execute tasks as directed by senior team members and contribute to continuous improvement

Requirements

  • 2+ years of experience in a support role within a SaaS environment
  • Strong English communication skills, written and spoken
  • Experience working with an international customer base
  • Proficiency with Google Workspace and service desk tools such as Zendesk, Freshdesk, Intercom, Salesforce, HubSpot, or similar
  • Basic knowledge of HTML and CSS (bonus qualification)
  • Experience with guest-facing technology such as POS systems, APIs, or mobile applications (bonus qualification)
  • Familiarity with emulators or testing tools like Bluestacks, Nox, or BrowserStack (bonus qualification)
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
SaaS supportHTMLCSStroubleshootingcustomer issue resolutiontechnical issue resolution
Soft Skills
communicationcustomer serviceproblem-solvingownershipcontinuous improvement