Customer Service Representative
SWBC
full-time
Posted on:
Location Type: Hybrid
Location: San Antonio • Texas • United States
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Job Level
About the role
- Provide customer service in a fast paced, inbound call center environment
- Assist with account inquiries, basic transactions (transferring funds, making loan payments, etc.)
- Online Banking assistance, Card Services, assist with debit card fraud alerts
- Gathering information for loan applications and any additional duties assigned by management
- Resolve inbound calls regarding routine financial questions, inquiries and/or problems on the status of accounts, suspicious transactions, making transfers, payments, or fraud
- Responsible for meeting or exceeding quality expectations to ensure customer satisfaction
- Adheres to schedule, ensuring promptly logged into the system and available for calls
- Responsible for handling the calls effectively and efficiently, multi-tasking to meet the average handle time expectations of the calls
- Handles most complex calls with minimal assistance
- Helps in and/or refers high-level, complex questions, problems or client complaints to appropriate resources to ensure customer satisfaction
- Performs other duties/campaigns assigned by management
Requirements
- High School Diploma or equivalency
- Some college course work in Business, Management, Communications, Marketing, related field or equivalent experience preferred
- Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment, preferred
- Strong written and verbal communication skills
- Able to remain professional and courteous in all interactions with SWBC clients and staff
- Able to effectively multi-task
- Able to operate a computer and basic office equipment
- Able to type 40 WPM accurately
- Able to operate a 10-key calculator by touch
Benefits
- Competitive overall compensation package
- Work/Life balance
- Employee engagement activities and recognition awards
- Years of Service awards
- Career enhancement and growth opportunities
- Leadership Academy and Mentor Program
- Continuing education and career certifications
- Variety of healthcare coverage options
- Traditional and Roth 401(k) retirement plans
- Lucrative Wellness Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceaccount inquiriesbasic transactionsonline banking assistanceloan applicationsfraud alertsmulti-taskingtyping 40 WPM10-key calculator
Soft Skills
strong written communicationstrong verbal communicationprofessionalismcourtesyproblem-solvingcustomer satisfactiontime managementadaptability
Certifications
High School Diplomaequivalency