SWBC

HRIS Support Specialist

SWBC

full-time

Posted on:

Location Type: Office

Location: Bulverde • Texas • United States

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About the role

  • Provide UKG Ready support and stellar customer service to our clients and internal employees
  • Provides clients with telephone and online support
  • Analyzes, troubleshoots and helps resolve product/service issues reported by clients in a timely manner
  • Escalate issues to Management and seek additional support if needed in order to expedite the resolution
  • Assists in the development of support plans for clients
  • Engages with prospects and clients to understand their Payroll, Time & Labor Management, and HRIS needs
  • Leads discovery sessions with customers to define requirements
  • Configures and build WFR modules to meet customer requirements
  • Owns the Kronos platform and maintain relationship with Kronos support
  • Stays up-to-date on the latest product features, functionality and new releases and be active in Kronos support community
  • Acts as the subject matter expert both internally and with customers
  • Builds delivery best practices and processes by leveraging your implementation and consulting experience
  • Provides support to relationship managers

Requirements

  • Bachelor's Degree in Computer Science or related field from an accredited four-year college or university or equivalent work experience
  • Minimum of two (2) years of experience in UKG Ready (Formerly Kronos Workforce Ready)
  • Ability to lead complex and customer facing software implementations
  • Ability to work in a fast-paced team environment
  • Demonstrated ability to troubleshoot technical issues
  • Proven ability to configure software
  • Excellent communication skills (both speaking and writing)
  • Ability to work independently as well as on a team
  • Excellent analytical and time management skills
  • Excellent organizational skills including the ability to multi-task, set priorities, and follow up in a timely manner
  • Proficient in the latest web technologies and working knowledge of various operating systems
  • Able to think strategically and to understand a client's organizational needs in order to swiftly identify a solution to support these needs
  • Able to work efficiently and manage workload independently
  • Able to use basic office equipment, including copy machine, personal computer, and fax
  • Sit for long periods of time performing sedentary activities
  • Stand, stoop, and kneel to file for long periods of time
  • Push, pull, and lift up to 20 lbs. of files, supplies, documents, or other related items.
Benefits
  • Competitive overall compensation package
  • Work/Life balance
  • Employee engagement activities and recognition awards
  • Years of Service awards
  • Career enhancement and growth opportunities
  • Leadership Academy and Mentor Program
  • Continuing education and career certifications
  • Variety of healthcare coverage options
  • Traditional and Roth 401(k) retirement plans
  • Lucrative Wellness Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UKG ReadyKronos Workforce Readysoftware configurationtroubleshootingcustomer supportimplementationweb technologiestime managementanalytical skillsorganizational skills
Soft Skills
communication skillsteamworkindependent workmulti-taskingstrategic thinkingproblem-solvingcustomer engagementrelationship managementleadershipbest practices development
Certifications
Bachelor's Degree in Computer Science