SWAT Mobility

Operations

• Lead the entire life cycle of system implementation projects in both waterfall and agile methods, ensuring on-time and high-quality delivery
• Responsible for delivering an excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility
• Collaborate with the internal multidisciplinary team based globally to oversee and supervise the planning and successful delivery of the project
• Manages the progress of the project and ensures quality, maintaining of baseline scope, time, cost and requirements
• Liaise with internal and external stakeholders (clients, partners and vendors) to align on development, deployment and operational activities
• Manage key stakeholder relationships with clients, participating companies, vendors and other partners
• Ensure SWAT Transportation services run smoothly and meet KPIs, including closely tracking driver, vendor, customer support and transport operations
• Create and set up service sessions on SWAT’s operation interface
• Support pre-sales engagements, including live demos, technical feasibility assessments, and rapid client-specific configurations
• Accelerate deal closures by validating project scope, aligning solutions with client needs and ensuring
• Prepare client-facing solution documents (e.g. functional descriptions, scope of work, solution proposal decks, RFPs)
• Conduct Proof of Concepts (POCs) for clients
• Propose and implement new process improvements, analytics and measurable KPIs to elevate SWAT’s customer service, operational workflows and pre-sales responsiveness
• Provide first-line service support for partners, passengers, and vendors, including managing any in-app queries they might have

Project & Operations – Solution Delivery Executive