Project & Operations – Solution Delivery Executive

SWAT Mobility

Project Manager overseeing life cycle of system implementation projects for SWAT Mobility. Leading cross-functional teams, managing client relationships, and ensuring high-quality delivery.

Posted 6/10/2026full-timeSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

ATS Keywords

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Hard Skills

project managementsystem implementationwaterfall methodologyagile methodologycustomer experienceprocess improvementsanalyticsKPI trackingProof of Concepts (POCs)technical feasibility assessments

Soft Skills

communication skillsstakeholder managementcollaborationcustomer servicerelationship managementproblem-solvingtrainingadaptabilityleadershiporganizational skills

Tools & Technologies

Microsoft OfficeJIRANotionGsuiteMetabaseSWAT operation interfaceservice sessionsclient-facing solution documentsRFPsfunctional descriptions

Certifications & Qualifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Engineeringproject management certification

Industry Keywords

SWAT Mobilitytransportation servicescustomer supportvendor managementdeploymentoperational activitiesmultidisciplinary teamclient-specific configurationsservice supportin-app queries

About the role

Key responsibilities & impact

Lead the entire life cycle of system implementation projects in both waterfall and agile methods, ensuring on-time and high-quality delivery
Responsible for delivering an excellent customer experience to clients as the main point of contact and go-to person for SWAT Mobility
Collaborate with the internal multidisciplinary team based globally to oversee and supervise the planning and successful delivery of the project
Manages the progress of the project and ensures quality, maintaining of baseline scope, time, cost and requirements
Liaise with internal and external stakeholders (clients, partners and vendors) to align on development, deployment and operational activities
Manage key stakeholder relationships with clients, participating companies, vendors and other partners
Ensure SWAT Transportation services run smoothly and meet KPIs, including closely tracking driver, vendor, customer support and transport operations
Create and set up service sessions on SWAT’s operation interface
Support pre-sales engagements, including live demos, technical feasibility assessments, and rapid client-specific configurations
Accelerate deal closures by validating project scope, aligning solutions with client needs and ensuring
Prepare client-facing solution documents (e.g. functional descriptions, scope of work, solution proposal decks, RFPs)
Conduct Proof of Concepts (POCs) for clients
Propose and implement new process improvements, analytics and measurable KPIs to elevate SWAT’s customer service, operational workflows and pre-sales responsiveness
Provide first-line service support for partners, passengers, and vendors, including managing any in-app queries they might have

Requirements

What you’ll need

1-3 years of customer-facing experience for candidates with a Bachelor’s degree in Computer Science/ Engineering from a recognised university.
Experience or education in project management would be an advantage
Good communication skills and strong stakeholder management abilities.
Confident to liaise with senior customer stakeholders, right down to giving training to end users who might not be tech-savvy
Proficient or able to learn related software tools quickly (Microsoft Office, JIRA, Notion, Gsuite, Metabase etc)

Benefits

Comp & perks

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