Swat.io

Senior Account Manager – SaaS

Swat.io

full-time

Posted on:

Location Type: Remote

Location: Austria

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Salary

💰 €66,000 per year

Job Level

Senior

About the role

  • Responsibility for a broad portfolio of existing customers, including key accounts.
  • Build trusted relationships and identify growth opportunities.
  • Proactively drive customer satisfaction, retention, and expansion.
  • Develop and implement customer retention strategies and capture upsell and cross-sell potential.
  • Mentor colleagues and transfer know-how within the team.
  • Coordinate internal, customer-facing projects with high business relevance.

Requirements

  • At least 4–5 years of professional experience in Account Management or Customer Success (or a comparable role) in a digital, SaaS environment.
  • Experience and motivation to actively and purposefully drive upselling, cross-selling, and renewals.
  • Deep understanding of strategic relationship management, stakeholder communication, and customer needs.
  • Experience handling complex customer structures and communicating with C-level stakeholders.
  • Strong verbal and written communication skills, including presentation and negotiation abilities.
  • Excellent time management, prioritization, and organizational skills.
  • Very good German and English skills, both written and spoken.
Benefits
  • Training budget: €1,000 per year plus 4 additional days off for professional or personal development.
  • Professional equipment (MacBook, smartphone, headset, etc.).
  • Flexibility: flexible working hours and the ability to structure your workday independently.
  • Remote-friendly model: you can be employed in any EU country and work fully from there.
  • Family-friendly policies: guaranteed position after parental leave and flexible working arrangements.
  • Team spirit: supportive, collegial environment with regular team activities and semi-annual company events.
  • Public transport support: annual Wiener Linien pass or a subsidy for the KlimaTicket.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Account ManagementCustomer SuccessUpsellingCross-sellingRenewalsStakeholder CommunicationCustomer Retention Strategies
Soft Skills
Relationship ManagementCustomer SatisfactionMentoringTime ManagementPrioritizationOrganizational SkillsVerbal CommunicationWritten CommunicationPresentation SkillsNegotiation Skills