Swarmia

Customer Success Manager

• Own and manage a portfolio of startup and mid market customers
• Lead onboarding and adoption to ensure customers reach value quickly
• Build strong relationships with engineering leaders and product teams
• Proactively monitor customer health and address risks before they escalate
• Run regular check ins focused on outcomes, not just product usage
• Identify expansion opportunities and partner with Sales when accounts grow
• Manage renewals for your book of business
• Collect and synthesize customer feedback to influence product decisions
• Help define scalable customer success processes as the company grows

Customer Success Manager, Mid-Market

Technical Customer Success

• Own and manage a portfolio of mid market customers
• Lead onboarding, implementation and adoption to ensure customers reach value quickly
• Build strong relationships with engineering leaders and product teams
• Proactively monitor customer health and address risks before they escalate
• Run regular check ins focused on outcomes, not just product usage
• Identify expansion opportunities and partner with Sales when accounts grow
• Manage renewals for your book of business
• Collect and synthesize customer feedback to influence product decisions
• Help define scalable customer success processes as the company grows

Customer Success Manager, Mid-Market

Customer Success Engineer