Customer Success Engineer

Swarmia

Customer Success Engineer onboarding mid-market customers and facilitating product adoption at B2B SaaS company. Managing client relationships and improving software development workflows for engineering teams.

Posted 7/29/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $155,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing mid-market customer portfolios, leading technical onboarding and implementation processes, and fostering strong relationships with engineering and product teams. Proficient in translating customer feedback into actionable product insights while ensuring high retention and adoption rates.

Highest-signal resume keywords

Customer Success ManagementTechnical Account ManagementB2B SaaS ExperienceSoftware Development WorkflowsCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

OnboardingImplementationProduct DemosTechnical TrainingCustomer Feedback SynthesisRisk ManagementCI/CDGitJiraCustomer Health Monitoring

Soft Skills

Relationship BuildingProactive Problem SolvingCommunicationDomain ExpertiseCross-Functional Teamwork

Industry Keywords

Mid-Market CustomersEngineering TeamsDeveloper ToolsProduct AdoptionCustomer Retention

About the role

Key responsibilities & impact

Own and manage a portfolio of mid market customers
Lead onboarding, implementation and adoption to ensure customers reach value quickly
Build strong relationships with engineering leaders and product teams
Proactively monitor customer health and address risks before they escalate
Run regular check ins focused on outcomes, not just product usage
Identify expansion opportunities and partner with Sales when accounts grow
Manage renewals for your book of business
Collect and synthesize customer feedback to influence product decisions
Help define scalable customer success processes as the company grows

Requirements

What you’ll need

You have three plus years of experience as a Customer Engineer, Sales Engineer, Solutions Engineer, Technical Account Manager, or Technical Customer Success Manager in B2B SaaS. Ideally in developer tools or products built for engineering teams.
You are technical enough to earn the trust of Engineering and Product Leadership. You understand software development workflows, CI/CD, Git, Jira, and how modern teams ship code.
You have led end to end onboarding for technically complex products. You can run a structured four to eight week implementation, proactively spot risks and opportunities of product adoption, and get customers to real value fast.
You have delivered product demos, technical trainings, or enablement sessions to engineering teams and leadership.
You are comfortable managing a book of dozens mid-market customers, exceeding $1.5MM in total ARR while keeping retention and adoption high.
You enjoy working cross functionally with Sales, Product, and Engineering. You can translate customer feedback into clear product insights.
You like becoming a domain expert. You enjoy understanding how a product works under the hood and why it was built that way.
You want to work with ambitious engineering organizations and help them improve how they build software.

Benefits

Comp & perks

Annual salary plus meaningful equity
Comprehensive benefits, including 401(k) matching
Flexible model of work
Great work-life balance — we’re a startup, but we don’t work at an unsustainable pace (many of us have kids and other responsibilities beyond work)