Swapcard

Account Manager

• Lead a group of CAMs (mix of ex-AMs and ex-CSMs) through a structured coaching approach.
• Drive team cadence: portfolio reviews, renewal preparation, and client success routines.
• Ensure performance monitoring, regular feedback, and individual development plans.
• Build a strong team culture focused on ownership, accountability, and collaboration.
• Maintain strong **revenue pressure** across the portfolio — renewals, expansions, and NRR growth.
• Coach CAMs on **Salesforce & Gainsight usage and adoption**, pipeline management, forecasting, opportunity tracking and account touch point follow up
• Support commercial discussions: pricing agility, renewals, and strategic account negotiations.
• Report to the Head of CAM on forecasting accuracy and revenue delivery consistency.
• Support CAMs in becoming **success-driven advisors**:
• Monitor portfolio reviews and engagement score tracking.
• Deepen platform knowledge to help clients drive adoption and event performance.
• Coach on positioning and transforming new value levers (e.g., Exhibitor Marketplace, monetization).
• Ensure CAMs actively help clients succeed through best practice sharing, training sessions, and follow-up on platform usage.
• Oversee **implementation success follow-up** in partnership with CIM Team Leads to ensure customer objectives defined during onboarding are achieved and translated into measurable success metrics.
• Monitor **feedback calls and post-implementation reviews**, identifying opportunities to strengthen engagement, correct friction points, and align platform performance with the client’s business goals.
• Collaborate with CIM Team Leads to ensure seamless coordination between setup and ongoing success phases, maintaining a unified strategy that connects **customer implementation outcomes** to **long-term retention and growth**.
• Partner with Product, Marketing, and Revenue Ops to align client feedback with strategic priorities.
• Contribute to playbook improvements and process optimization within the Customer Organization.

Customer Account Manager – Team Leader

Implementation Specialist

• The CIM Team Lead plays a central role in transforming the Implementation function into a true consulting practice within the Customer Organization.
• They guide CIMs in evolving from execution-driven implementers to consultative experts who deliver measurable client success, efficiency, and value.
• The CIM Team Lead supports the Head of CIM in shifting the team from a cost center to a business unit, focused on efficiency, impact, and margin optimization.

Customer Implementation Manager – Team Leader

Application Engineer

• Own and manage our Bug Bounty program: triage reports, validate findings, and reproduce PoCs.
• Collaborate with developers and product owners to propose and support remediation of security issues.
• Write or review pull requests to fix security vulnerabilities directly in the codebase.
• Validate results from external pentests and integrate them into the development backlog.
• Contribute to threat modeling, code review, and security design discussions.
• Support the Secure Development Lifecycle (SAST, dependency scanning, security automation in CI/CD).
• Perform lightweight pentesting of new features and releases when needed.
• Maintain clear documentation to support AppSec processes.
• Coordinate security communication between Security, Developers, and Product for faster resolution of security tickets.

Application Security Engineer

Product Manager

• Looking for a Product Owner to join the squad focused on delivering the best on-site event experience
• Responsible for floor plans features, including geolocation (outdoor & indoor Positioning)
• Integrations and collaboration with external maps and indoor positioning providers
• Responsible for the entire login and onboarding experience within the event app
• Drive the squad of dedicated developers and work with product designers
• Define the product vision, set priorities, and ensure solutions meet customer needs
• Own the entire feature journey from roadmap planning to final delivery
• Engage directly with clients, run UX research, and write clear product specifications
• Use data and insights to validate assumptions, prioritize, and measure success

Customer Account Manager – Team Leader

Customer Implementation Manager – Team Leader

Application Security Engineer

Product Owner – Onsite Experience