SW Capital Humano

Analyst

• Analyze and monitor claims/loss ratio reports.
• Monitor and follow up with clients.
• Develop strategic actions for customer loyalty and retention, offering customized solutions.
• Receive complaints and clarify doubts, ensuring they are resolved quickly to improve the customer experience.
• Analyze area data/metrics and team productivity (performance), generating insights for management and supporting goal achievement.
• Prepare reports.
• Identify improvement opportunities to enhance the customer experience.
• Perform account/process changes (additions, modifications, or removals).

Client Relationship Analyst