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SW Capital Humano

Client Relationship Analyst

SW Capital Humano

Analista de Relacionamento at SW Capital Humano, specializing in client relations and strategic actions. Involves analyzing reports, monitoring clients, and improving customer experience.

Posted 7/4/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills in monitoring claims and loss ratios while developing strategic actions for customer loyalty and retention. Proficient in preparing reports and identifying improvement opportunities to enhance customer experience.

Highest-signal resume keywords
Claims AnalysisCustomer Retention StrategiesData AnalysisMicrosoft Office ProficiencyReport Preparation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Claims AnalysisData AnalysisReport Preparation
Soft Skills
Customer ServiceProblem SolvingCommunication
Tools & Technologies
Microsoft Office
Industry Keywords
Customer ExperiencePerformance MetricsClient Follow-UpStrategic Actions

About the role

Key responsibilities & impact
  • Analyze and monitor claims/loss ratio reports.
  • Monitor and follow up with clients.
  • Develop strategic actions for customer loyalty and retention, offering customized solutions.
  • Receive complaints and clarify doubts, ensuring they are resolved quickly to improve the customer experience.
  • Analyze area data/metrics and team productivity (performance), generating insights for management and supporting goal achievement.
  • Prepare reports.
  • Identify improvement opportunities to enhance the customer experience.
  • Perform account/process changes (additions, modifications, or removals).

Requirements

What you’ll need
  • Currently enrolled in a Bachelor's degree in Business Administration, Commercial Management, or related field.
  • Proficient in Microsoft Office.
  • Previous experience in a similar role.

Benefits

Comp & perks
  • Expense allowance R$177.00/month
  • Meal allowance R$38.32/day worked
  • Health insurance - Intermédica
  • Dental plan - Porto Seguro
  • Life insurance