Customer Service Analyst - Junior
Suzano
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • Brazil
Visit company websiteExplore more
Job Level
About the role
- Control, maintain, critically analyze, and consolidate information related to the customers' order portfolio;
- Develop a trusted relationship with internal and external customers;
- Ensure compliance with conditions agreed upon with customers;
- Contribute to excellent customer service;
- Manage quotas and orders;
- Monitor the order portfolio to ensure full order fulfillment (OTIF - On Time In Full);
- Ensure achievement of the production rolling forecast;
Requirements
- Bachelor's degree completed or in progress with expected graduation by 06/2026
- Experience with SAP and Zendesk is a plus
- Proficient in Microsoft Office
- Excellent verbal and written communication skills
- Availability to work in a hybrid model in São Paulo, SP
Benefits
- Health care: Medical plan, Dental plan, and Life Insurance;
- Meal voucher or on-site cafeteria; Food allowance to assist with grocery purchases and an additional food allowance at the end of the year;
- Additional income through our Variable Compensation Program (annual);
- Private pension plan;
- Remote work available for corporate roles, flexible hours, and a casual dress code;
- E-learning courses and training on our digital platform, UniverSuzano;
- Volunteer program;
- Employee discount club.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
order managementdata analysiscustomer servicequota managementorder fulfillmentproduction forecasting
Soft skills
relationship buildingcommunicationcollaboration
Certifications
Bachelor's degree