Suzano

Marketplace Consultant I

Suzano

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

Tech Stack

CloudPythonSQL

About the role

  • Be responsible for structuring, evolving and scaling the CRM strategy for the marketplace, working across the full funnel (acquisition, engagement, retention and reactivation).
  • Define, monitor and optimize multichannel CRM campaigns (email, push, WhatsApp, automations, segmentations and journeys).
  • Work in an integrated way with other e-commerce teams, supporting and contributing strategically on topics such as paid media, SEO, CRO, commercial performance and customer experience.
  • Partner with vendors, sellers, internal teams and stakeholders, ensuring strategic alignment and excellence in execution.
  • Monitor performance indicators, perform analyses, generate insights and propose continuous improvements based on data.
  • Contribute to building processes, routines and best practices, helping to structure and mature the area.
  • Be accountable for meeting targets with short-, medium- and long-term vision, ensuring consistent improvement in results.
  • Support e-commerce strategic planning by actively participating in discussions, prioritization and business decisions.

Requirements

  • Solid experience in CRM and e-commerce, preferably in marketplaces or complex digital operations.
  • Strategic vision combined with strong execution skills and results monitoring.
  • Ability to work cross-functionally, going beyond CRM and contributing to other digital performance areas.
  • Strong focus on goals, metrics and results; comfortable working with monthly, quarterly and annual objectives.
  • Excellent relationship-building, collaboration and teamwork skills; able to work respectfully and constructively with internal teams and vendors.
  • Clear communication, professional demeanor and ability to influence stakeholders.
  • Proactive, resilient and adaptable profile; comfortable in dynamic, developing environments.
  • Positive energy, ownership mindset, responsibility and commitment to delivery.
  • Organization, discipline and ability to prioritize in a multi-demand environment.
  • Bachelor's degree in Business Administration, Marketing, Engineering, Statistics, Information Systems or related fields.
  • Proven experience in CRM (strategy and operations), preferably with Salesforce Marketing Cloud; knowledge of other CRM tools is a plus.
  • Experience with e-commerce/marketplace operations.
  • Proficiency with Microsoft Office and Power BI; knowledge of SQL/Python and automation tools (e.g., Alteryx) is a differential.
Benefits
  • Health benefits: Medical plan, Dental plan and Life Insurance.
  • Meal allowance or company cafeteria, Food Allowance for grocery purchases and an additional Food Allowance at the end of the year.
  • Private pension plan to help you prepare for the future.
  • Remote work is practiced in corporate areas, flexible working hours and a casual dress code.
  • Access to courses and e-learning training through our digital learning platform, UniverSuzano.
  • Opportunities to participate in many initiatives throughout the year and to become a volunteer in our Voluntariar program.
  • Employee discount club with various partner offers.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
CRM strategye-commercemultichannel CRM campaignsdata analysisSalesforce Marketing CloudSQLPythonautomation toolsPower BIperformance monitoring
Soft skills
strategic visionexecution skillsrelationship-buildingcollaborationcommunicationproactiveresilientadaptableorganizationprioritization
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in MarketingBachelor's degree in EngineeringBachelor's degree in StatisticsBachelor's degree in Information Systems