Suvoda

Sales Development Rep

• Generate and qualify pipeline for the SMB segment through strategic, targeted outbound prospecting.
• Research target accounts to identify the right contacts and tailor outreach across key personas.
• Execute multi-channel prospecting campaigns via phone, email, LinkedIn, and other channels.
• Communicate Suvoda’s value proposition clearly to Director- and VP-level stakeholders in a consultative, business-oriented way.
• Collaborate closely with Sales on outreach strategy and account prioritization.
• Meet and/or exceed your monthly activity metrics and quarterly pipeline quota.
• Manage time effectively to engage prospects across multiple time zones and ensure consistent outreach coverage.
• Occasionally support Suvoda at industry conferences.

Sales Development Representative

Full-stack Engineer

• Design, develop, and support clinical trial software with emphasis on patient safety and integrity of clinical study data
• Review product requirements and verify that all requirements can be implemented
• Assist with the creation of technical design and implementation documentation
• Design and code software applications and fix defects
• Provide unit testing coverage for delivered code
• Work with others to ensure timely delivery of high-quality code
• Manage software deployment into all environments and complete all required documentation
• Assist support team with troubleshooting and resolution of production issues
• Manage a group of developers
• Oversee and coordinate all development tasks of the group
• Serve as main point of contact for all development-related requests and questions for the group
• Provide continued mentorship and support for group members
• Work with the group to provide task estimates
• Ensure on-time delivery of high-quality work
• Perform other related duties as required

Senior Software Developer, Group Lead

Product Manager

• Responsible for definition of user stories and definition of done for assigned line of product
• Lead scrum team meetings from sprint planning to sprint retrospectives to ensure timely product releases
• Track and report on scrum team velocity
• Act as the voice for the scrum team
• Work with Product Managers to support the planning cadence
• Create and maintain product release documentation and coordinate completion with product development team
• Support Product Manager activities throughout the lifecycle of a product release
• Maintain product usage, feature requests and core bugs metrics
• Work with sales to demo and discuss current and planned product solutions to current and prospective clients
• Perform other related duties as required

Product Owner

Consultant

• Work with assigned clients and project teams responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management;
• Responsible for overall maintenance for the team’s IRT systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT system;
• Lead implementation of system change controls for studies during maintenance phase;
• Manage the design of study data integration specifications between the IRT system and other eClinical solutions;
• Create data review plans for each of the team’s IRT systems and ensure that reviews are completed on time per the plan;
• Create and maintain the study FAQ documents, used by the customer care team to handle support inquiries and issues;
• Responsible for the system training materials including manuals, walk through videos, and presentations;
• Work with the client study team to setup the IRT system data upon system go-live;
• Primary escalation point for the Suvoda Customer Care team on complex support issues requiring input from the project team to resolve; troubleshoot escalated issues and identify resolutions;
• Create and distribute support and maintenance reports for each of the team’s IRT systems to both internal Suvoda team members and the client’s study teams, as required;
• Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager and other team members as required to identify and implement solutions;
• Identify and assist with the implementation of process improvements for the services department;
• Assist the product team with the design and development of new features by providing feedback based on client requests and project experience;
• Assist the customer care team with providing support to system users in multiple countries via the telephone and email;
• Assist with the training of new staff members on the Suvoda product and processes;
• Perform other related duties as required;

Sales Development Representative

Senior Software Developer, Group Lead

Product Owner

Technical Consultant I