Implementation Specialist
Suvoda
full-time
Posted on:
Location Type: Remote
Location: Pennsylvania • United States
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About the role
- Review and interpret global client documentation of payable activities (contracts, budgets, amendments, ICFs, and/or Greenphire-driven templates)
- Identify areas of quality risk and/or need in pursuit of a best-in-class client, site, and patient experience
- Apply best practices to extract and configure client data into payable activities from source document(s)
- Collaborate and communicate with business partners to verify interpretation of payable activities
- Adhere to auditing and monitoring checklists and procedures
- Adhere to both internal KPIs and client-driven SLAs
- Participate in internal and external calls regarding study implementation and complex configuration issues/needs; consult with clients and Client Delivery colleagues to achieve resolution and adhere to best practice
- Contribute to internal process documents to ensure study configurations are consistent and following best practices
- Partner with Product & IT teams to identify areas of enhancement across platforms
- Support Client Delivery in establishing and maintaining positive client relationships
- Perform other duties, assignments, and/or special projects as time or circumstances necessitate
Requirements
- Previous experience in the pharmaceutical or CRO industry with contract management-related experience preferred
- Ability to dissect the key elements of clinical trial financial documents and identify payable activities
- Ability to handle high volume in a fast-paced environment
- Excellent writing skills
- A mindset of quality and risk mitigation in pursuit of the best client, site, and patient experience
- Excellent analytical, organizational, communication, and interpersonal skills
- Exceptional time management skills to support shifting priorities and key client deliverables
- Strong attention to detail
- Experience with Microsoft Word and Excel
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
contract managementclinical trial financial documentsdata extractiondata configurationquality risk mitigationauditing proceduresmonitoring checklistsKPI adherenceSLA adherenceprocess documentation
Soft Skills
analytical skillsorganizational skillscommunication skillsinterpersonal skillstime managementattention to detailcollaborationclient relationship managementproblem-solvingadaptability