Sutter Health

Customer Service Agent

Sutter Health

full-time

Posted on:

Location Type: Remote

Location: Louisiana • Texas • United States

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Salary

💰 $20 - $27 per hour

Job Level

Junior

About the role

  • Receives incoming inquiries and service requests from patients, employees, providers, vendors and others, via phone, email, web portal, etc.
  • Responds to each with accurate and timely information utilizing the highest customer service and quality standards
  • Works as part of a team and others to support one or more of the service delivery teams
  • Establishes and maintains strong, collaborative relationships with customers to identify additional ways to be of service and ensure customer satisfaction
  • Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized
  • Adheres to all local/state/federal regulations, codes, policies and procedures to ensure privacy and safety of our employee and patient information

Requirements

  • HS Diploma or General Education Diploma (GED)
  • 1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center or related customer service experience
  • 1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs
  • Knowledge of processes within one or more of the following functions desired: Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing
  • Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences
  • Time management and organizational skills, including the ability to prioritize assignments
  • Requires the ability to work with and maintain confidential information
  • Work independently, as well as be part of the team
Benefits
  • Eligible positions also include a comprehensive benefits package.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Human ResourcesPayrollAccounts PayableSupply ChainRevenue Cycle Customer BillingMicrosoft Officeinformation systemsdatabase programs
Soft Skills
customer servicecommunication skillstime managementorganizational skillsability to prioritize assignmentscollaborative relationshipsindependenceteamwork
Certifications
HS DiplomaGeneral Education Diploma (GED)