Sutherland

Application Support Engineer

Sutherland

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

AWSCloudDockerElasticSearchJenkinsKubernetesLinuxLogstashOracle

About the role

  • Administer and maintain Oracle WebLogic Server (11g and 12c), including server configurations, deployments, and health monitoring.
  • Create, configure, and manage JMS queues and topics; resolve issues related to stuck messages or delivery failures.
  • Troubleshoot application and infrastructure issues related to WebLogic and JMS components.
  • Support application deployments through Kubernetes (EKS) clusters, ensuring smooth rollout and rollback procedures.
  • Work with Jenkins for building and deploying applications using Docker images.
  • Maintain and optimize CI/CD pipelines; support feature flag deployments using Unleash.
  • Perform application performance monitoring using Dynatrace; take proactive action on performance alerts.
  • Analyze logs and system behavior using the ELK Stack (Elasticsearch, Logstash, Kibana).
  • Provide operational support within an AWS cloud environment, including deployment and basic troubleshooting of cloud-native applications.
  • Use Linux and Solaris for application-level troubleshooting and basic OS operations.
  • Handle JIRA tickets for incidents, tasks, and change requests in line with SLA expectations.
  • Participate in 24/7 monitoring and support for critical applications and systems, including on-call rotations.

Requirements

  • Graduation
  • 3+ years of hands-on experience with Oracle WebLogic Server (11g/12c).
  • Strong understanding of JMS concepts, including queue/topic creation and message flow troubleshooting.
  • Experience with Kubernetes (preferably Amazon EKS) for application deployment and management.
  • Familiarity with Jenkins, Docker, and deployment automation.
  • Good knowledge of CI/CD pipelines, including feature flag tools like Unleash.
  • Proficiency in monitoring tools like Dynatrace and log analysis using ELK Stack.
  • Working experience with AWS services, particularly in application hosting and support.
  • Strong troubleshooting skills for WebLogic, JMS, and containerized applications.
  • Working knowledge of Linux and Solaris, with command-line proficiency.
  • Experience with JIRA or similar ticketing tools.
  • Comfortable with 24/7 production support, including handling critical incidents and root cause analysis.
Benefits
  • All your information will be kept confidential according to EEO guidelines.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Oracle WebLogic ServerJMSKubernetesJenkinsDockerCI/CD pipelinesDynatraceELK StackAWSLinux
Soft Skills
troubleshootingproblem-solvingcommunicationteam collaborationtime managementadaptabilityattention to detailcritical thinkingcustomer serviceon-call support