Business Operations Specialist, Customer Success
Traba
Job Level
Junior
About the role
- Helping customers in English by email, chat, or phone — making sure they feel heard, supported, and successful.
- Troubleshooting issues and guiding customers to the best solutions, while also sharing tips to help them get the most from products.
- Working closely with teammates and other departments to solve tricky challenges and improve the overall customer experience.
- Spotting opportunities to make things easier — updating resources or suggesting better ways of working.
- Keeping customers happy and engaged by delivering service that’s friendly, reliable, and solution-focused.
- Reporting to a supportive manager who values growth and development
Requirements
- A genuine passion for delivering excellent customer service and creating positive experiences.
- Critical thinking skills and the ability to think on your feet, while being a quick learner
- Strong communication skills in both spoken and written form, with confidence engaging customers by phone, email, or chat.
- 1–2 years’ experience in a customer-facing role, ideally within an internet, technology, or e-commerce environment.
- Flexibility to work across varying shift times to best support our global customers.
- A collaborative mindset, eagerness to learn, and the ability to adapt in a fast-moving environment.
- Ability to communicate written and orally in English at the B2+ level
