Surglogs

Customer Success Manager

• Onboard and train new customers on the software by developing and delivering on unique success plans
• Educate and train clients on new features, software updates and best practices
• Uncover upsell & expansion opportunities
• Ensure customers renew their annual subscription
• Customize software to promote better utilization
• Adhere to company mission/vision/policies
• Provide reports to management regarding current client development
• Identify and communicate potential improvements to software