Customer Success Manager

Surglogs

Customer Success Manager developing and maintaining client relationships while ensuring software value at Surglogs. Onboarding clients and uncovering upsell opportunities within the healthcare sector.

Posted 6/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $71,000 - $86,000 per yearWebsite

About the role

Key responsibilities & impact

Onboard and train new customers on the software by developing and delivering on unique success plans
Educate and train clients on new features, software updates and best practices
Uncover upsell & expansion opportunities
Ensure customers renew their annual subscription
Customize software to promote better utilization
Adhere to company mission/vision/policies
Provide reports to management regarding current client development
Identify and communicate potential improvements to software

Requirements

What you’ll need

3+ years of applicable experience in customer success, support, sales or account management. SaaS experience preferred
Bachelor's degree preferred
Have a positive attitude and strong work ethic
Be able to work independently and on a team
Excellent written & verbal communication skills
Adaptable to new features and releases in software
Strong technical, product, and process-oriented thinking skills.
Masterful rapport building with clients in establishing strong long-lasting relationships.
Excellent organizational skills and attention to detail.
Must be able to pass a background check

Benefits

Comp & perks

Medical, dental, vision, accident, and life insurance options
PTO package
Paid holidays
401(k) plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaScustomer successaccount managementsoftware customizationreporting

Soft Skills

positive attitudestrong work ethicindependent workteam collaborationwritten communicationverbal communicationadaptabilityrapport buildingorganizational skillsattention to detail

Certifications

Bachelor's degree