Surgical Science

Customer Success Manager

• Lead and build Surgical Science’s newly established global Customer Success function reporting to Head of Customer Services
• Oversee a global team across the Americas, EMEA, and APAC focused on adoption, learning, and renewal
• Design and implement a scalable Global Customer Success framework, playbooks, and customer journeys
• Define and implement KPIs and success metrics to measure customer health, value realization, and business impact
• Improve customer lifecycle management including onboarding efficiency, learning adoption, renewal, upsell, and expansion
• Standardize tools, systems, and processes globally to ensure scalability and consistency
• Drive product adoption, effective usage, and measurable customer outcomes; capture customer feedback and translate into product/service improvements
• Directly engage in Customer Success activities to ensure customer impact
• Collaborate with Sales, Finance, CRO, Product Development, and regional leaders on retention, forecasting, pricing, and customer success ROI
• Act as change leader enabling shift from service-driven support to outcome-driven success; train internal teams and educate customers
• Champion customer advocacy and ensure the voice of the customer shapes business priorities

Director of Customer Success

General Counsel

• Draft, review, and redline international commercial agreements in English for various customers
• Lead or support negotiations, explain trade-offs, and align terms with business objectives and risk appetite
• Handle redlines to templates and customer paper, spot risks quickly, and ask the right questions
• Identify issues and propose solutions, prioritising must fix items to keep momentum
• Maintain and improve templates and playbooks to increase speed and consistency
• Support contract lifecycle activities and team operations so the function runs smoothly
• Join a small, high performing legal team at Gothenburg HQ supporting colleagues around the world

Junior Legal Counsel, In-house

Marketing Operations

• Optimize the marketing technology stack and integrate platforms for seamless workflows
• Administer and optimize marketing platforms including WordPress, Dynamics 365, ClickDimensions, Google Ads, and LinkedIn Campaign Manager
• Drive integrations to ensure smooth data flow and maintain data quality and categorization in Microsoft Dynamics
• Provide technical expertise in setting up campaign automation, lead nurturing, and lead scoring models
• Maintain data quality to enable targeted campaign segmentation
• Develop and maintain dashboards and reports; translate campaign and platform performance into actionable insights
• Monitor emerging marketing technology trends and recommend solutions to improve efficiency and ROI
• Provide training and best-practice guidance to marketing and sales teams on platform usage
• Collaborate closely with Sales, Marketing, IT, Commercial Operations and other global departments
• Hands-on role; be an independent "Do’er" focused on integrating and optimizing systems yourself
• Part of the Global Marketing team reporting to the Director Marketing
• Occasional travel between Gothenburg and Stockholm offices; no people management responsibilities

Director of Customer Success

Junior Legal Counsel, In-house

Marketing Technology Manager