Surgical Information Systems

Manager, Medical Transcription Operations

Surgical Information Systems

full-time

Posted on:

Location Type: Remote

Location: Alabama • Montana • United States

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About the role

  • Resolve product or service problems by clarifying the client's complaint
  • Serve as a trusted and knowledgeable advisor for clients’ administrative, IT, and business leadership
  • Manage email queue and reply to clients in a timely manner
  • Manage and solve conflicts affecting the account by coordinating, facilitating, and operating across internal/external cross-functional partners
  • Ensure renewal for key accounts by driving in-depth business activities throughout the client lifecycle
  • Take ownership of clients issues and follow problems through to resolution
  • Intercept large amounts of incoming calls
  • Manage workflow of the Quality Control Specialists and workflow of MTs to ensure TAT
  • Build sustainable relationships of trust through open and interactive communication
  • Work with onboarding to ensure that client specifics are obtained during onboarding process
  • Keep records of client interactions, file documents, client service actions, client templates and discussions
  • Manage on call shift after hours and weekends
  • Train and assist in development of new hires
  • Offer suggestions to leadership team in order to improve company processes

Requirements

  • High school graduate
  • 2 years of experience in healthcare administration
  • Strong written, verbal, and interpersonal communication skills
  • Strong analytical skills
  • Computer skills and proficiency in MS Word, Excel, PowerPoint, Teams, and Outlook
  • Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA)
  • Ability to work independently and as part of a team
  • Strong attention to detail and speed while working within tight deadlines
  • Exceptional ability to follow oral and written instructions
  • A high degree of flexibility and professionalism
Benefits
  • Benefit package including Medical, Vision, Dental, Short Term Disability, Long Term Disability, and Life Insurance
  • Vacation/Sick time
  • 401(k) retirement plan with company match
  • Paid Holidays
  • SIS Cares Day to volunteer at a charity of your choice
  • Fully Remote
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
healthcare administrationanalytical skillsattention to detail
Soft Skills
communication skillsinterpersonal skillsproblem-solvingconflict resolutionteamworkflexibilityprofessionalism
Certifications
Registered Health Information Technician (RHIT)Registered Health Information Administrator (RHIA)