Surgery Partners, Inc

Call Center Representative

• Answer incoming calls and direct them to the right departments
• Accurately schedule appointments, consultations, and surgeries in Athena
• Register new patients and input detailed demographic and insurance information
• Confirm appointments and verify insurance coverage
• Educate patients on pre-visit protocols, paperwork, and appointment details
• Take and route messages from patients, physicians, and pharmacies
• Coordinate scheduling for multiple physicians and locations
• Provide backup front office support and contribute to overall workflow
• Reach out to new patients with a friendly welcome call

Call Center Rep – Medical Practice