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Call Center Rep – Medical Practice
Surgery Partners, IncCall Center Representative for medical practice in Florida, managing appointment scheduling and patient inquiries. Collaborating with healthcare providers and ensuring optimal patient experience.
About the role
Key responsibilities & impact- Answer incoming calls and direct them to the right departments
- Accurately schedule appointments, consultations, and surgeries in Athena
- Register new patients and input detailed demographic and insurance information
- Confirm appointments and verify insurance coverage
- Educate patients on pre-visit protocols, paperwork, and appointment details
- Take and route messages from patients, physicians, and pharmacies
- Coordinate scheduling for multiple physicians and locations
- Provide backup front office support and contribute to overall workflow
- Reach out to new patients with a friendly welcome call
Requirements
What you’ll need- High School Diploma or equivalent required
- Minimum 2 years of experience in appointment/surgery scheduling in a healthcare setting
- Prior experience working with insurance and EHR systems (Athena plus!)
- Familiarity with medical terminology and managed care contracts
- Excellent verbal/written communication and people skills in English and Spanish
- Strong organizational and time management abilities
- Proficient in Microsoft Office with fast, accurate data entry skills
- Ability to multitask while maintaining attention to detail.
Benefits
Comp & perks- Equal Opportunity Employer
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
appointment schedulingsurgery schedulingdata entryinsurance verificationEHR systemsmedical terminologymanaged care contractsMicrosoft Office
Soft Skills
verbal communicationwritten communicationpeople skillsorganizational skillstime managementmultitaskingattention to detail
Certifications
High School Diploma