SureCo

Human Resources

• Provide HR admin platform support and troubleshooting
• Assist with census management and data questions
• Support enrollment dashboard usage and navigation
• Handle funding and invoice inquiries
• Manage and resolve Zendesk tickets efficiently
• Handle employee situations and general benefits inquiries
• Support employees with benefits questions
• Research carrier databases for in-network providers
• Research carrier formularies for covered medications
• Assist with general plan information and benefits explanations
• Participate in merged calls with insurance carriers to resolve member issues
• Work directly with insurance carrier representatives to resolve complex member escalations
• Assist employees with shopping and plan comparison
• Provide platform navigation assistance to employees
• Resolve member portal access issues
• Help interpret carrier communications
• Process Qualifying Life Event (QLE) support requests
• Support new hire enrollment assistance
• Document interactions thoroughly in Zendesk
• Identify and escalate patterns and systemic issues
• Provide feedback on product friction and carrier performance
• Contribute to knowledge base and self-service resources
• Participate in continuous improvement initiatives

Employee Experience Specialist – TEMP