SureCo

Human Resources

• Provide HR admin platform support and troubleshooting
• Assist with census management and data questions
• Support enrollment dashboard usage and navigation
• Handle funding and invoice inquiries
• Manage broker portal support requests
• Perform Tier 1 escalation triage
• Manage and resolve Zendesk tickets efficiently
• Handle complex employee situations requiring licensure
• Conduct Medicare eligibility assessments
• Conduct high utilizer consultations
• Deliver compliance-sensitive Medicare counseling
• Support employees with specialized benefits questions
• Research carrier database for in-network providers
• Research carrier formularies for covered medications
• Assist employees with shopping and plan comparison
• Provide enrollment troubleshooting and support
• Resolve carrier portal access issues
• Help interpret carrier communications
• Process Qualifying Life Event (QLE) support requests
• Support new hire enrollment assistance
• Document interactions thoroughly in Zendesk
• Identify and escalate patterns and systemic issues
• Provide feedback on product friction and carrier performance
• Contribute to knowledge base and self-service resources
• Participate in team training and continuous improvement initiatives

Licensed Employee Experience Specialist – TEMP

Technical Customer Success

• Lead technical implementation coordination including HRIS integration and platform configuration
• Execute data migration from legacy systems to SureCo platform
• Manage technical setup and configuration for new and existing customers
• Coordinate with Product/Engineering teams on technical requirements
• Own census processing and data integrity
• Generate and validate technical reports for customers and internal teams
• Deliver training and education to customer HR teams on platform usage

Licensed Employee Experience Specialist – TEMP

Technical Implementation Specialist