FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in HR administration and customer service within the healthcare and employee benefits sectors, with a strong focus on resolving complex member issues and providing effective support for enrollment and benefits inquiries.
Highest-signal resume keywords
Customer Service ExperienceHealth Insurance Carrier InteractionZendesk Ticket ManagementBilingual (English/Spanish)Census Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Census ManagementQualifying Life Event (QLE) SupportBenefits ExplanationEnrollment AssistanceMember Portal Access Resolution
Soft Skills
Problem SolvingCommunicationInterpersonal Skills
Tools & Technologies
ZendeskEnrollment Dashboard
Industry Keywords
HealthcareEmployee BenefitsHealth InsuranceCall Center ExperienceMember Escalation
About the role
Key responsibilities & impact- Provide HR admin platform support and troubleshooting
- Assist with census management and data questions
- Support enrollment dashboard usage and navigation
- Handle funding and invoice inquiries
- Manage and resolve Zendesk tickets efficiently
- Handle employee situations and general benefits inquiries
- Support employees with benefits questions
- Research carrier databases for in-network providers
- Research carrier formularies for covered medications
- Assist with general plan information and benefits explanations
- Participate in merged calls with insurance carriers to resolve member issues
- Work directly with insurance carrier representatives to resolve complex member escalations
- Assist employees with shopping and plan comparison
- Provide platform navigation assistance to employees
- Resolve member portal access issues
- Help interpret carrier communications
- Process Qualifying Life Event (QLE) support requests
- Support new hire enrollment assistance
- Document interactions thoroughly in Zendesk
- Identify and escalate patterns and systemic issues
- Provide feedback on product friction and carrier performance
- Contribute to knowledge base and self-service resources
- Participate in continuous improvement initiatives
Requirements
What you’ll need- High school diploma required; Associate's or Bachelor's degree preferred
- 1–3 years of customer service experience, preferably in healthcare, employee benefits, or health insurance
- Call center or help desk experience preferred
- Experience working directly with health insurance carriers to resolve complex member escalations, including eligibility, enrollment, billing, claims, provider network, and coverage issues
- Experience working at a health insurance carrier
- Bilingual (English/Spanish) strongly preferred
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account SureCo Website LinkedIn All Job Openings 51 - 200 employees We are on a mission to make Americans healthier. Employee Experience Specialist – TEMP 🔥 51 minutes ago 🇺🇸 United States – Remote 💵 $25 / hour ⏳ Contract/Temporary 🟢 Junior 👩👩👧👦 Human Resources (HR) 🚫👨🎓 No degree required 🗣️🇪🇸 Spanish Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Provide HR admin platform support and troubleshooting
- Assist with census management and data questions
- Support enrollment dashboard usage and navigation
- Handle funding and invoice inquiries
- Manage and resolve Zendesk tickets efficiently
- Handle employee situations and general benefits inquiries
- Support employees with benefits questions
- Research carrier databases for in-network providers
- Research carrier formularies for covered medications
- Assist with general plan information and benefits explanations
- Participate in merged calls with insurance carriers to resolve member issues
- Work directly with insurance carrier representatives to resolve complex member escalations
- Assist employees with shopping and plan comparison
- Provide platform navigation assistance to employees
- Resolve member portal access issues
- Help interpret carrier communications
- Process Qualifying Life Event (QLE) support requests
- Support new hire enrollment assistance
- Document interactions thoroughly in Zendesk
- Identify and escalate patterns and systemic issues
- Provide feedback on product friction and carrier performance
- Contribute to knowledge base and self-service resources
- Participate in continuous improvement initiatives 🎯 Requirements
- High school diploma required; Associate's or Bachelor's degree preferred
- 1–3 years of customer service experience, preferably in healthcare, employee benefits, or health insurance
- Call center or help desk experience preferred
- Experience working directly with health insurance carriers to resolve complex member escalations, including eligibility, enrollment, billing, claims, provider network, and coverage issues
- Experience working at a health insurance carrier
- Bilingual (English/Spanish) strongly preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Bilingual HR Contractor 🕒 June 11 Processio Strategic Services 1 - 10 👥 HR Tech 🎯 Recruiter Website LinkedIn All Job Openings Bilingual HR Contractor providing essential HR services such as recruitment and employee relations. Support for Spanish-speaking employees in communication, training, and compliance. 🇺🇸 United States – Remote ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 👩👩👧👦 Human Resources (HR) 🗣️🇪🇸 Spanish Required View More HR and Human Resources Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs