SupportYourApp

Customer Support Consultant, Italian & English, part-time

SupportYourApp

part-time

Posted on:

Location Type: Remote

Location: Portugal

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Job Level

Junior

About the role

  • Deliver outstanding customer support via phone calls;
  • Build strong and lasting customer relationships;
  • Keep up with evolving tools and technology;
  • Handle sensitive customer data with care and security;
  • Apply the latest and greatest customer happiness practices;
  • Maintain deep understanding of client solutions and meet KPI;
  • Communicate with developers and cross-functional specialists.

Requirements

  • Fluent Italian and English at minimum C1 level;
  • Experience in customer support for 6-12 months;
  • Positive, proactive and responsible attitude;
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits
  • Part-time role with fixed schedule: Sat, Sun, Mon, 12pm - 8pm CET;
  • Opportunity to cooperate fully remotely;
  • Inclusive international environment;
  • Compensation in USD;
  • Rewards for referring friends;
  • Balance between project workload and personal time, but also – internal health policy;
  • Responsive leadership interested in your development and long-lasting cooperation;
  • Greenhouse conditions for self-development;
  • A culture built on trust, with no time-tracking requirements.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportKPI
Soft Skills
positive attitudeproactive attituderesponsible attitudecommunication