Customer Support Consultant, SaaS, Fluent English
SupportYourApp
contract
Posted on:
Location Type: Remote
Location: Brazil
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Tech Stack
About the role
- Deliver outstanding customer support via emails;
- Identify customer needs and deliver solution to exceed expectations;
- Assist customers with troubleshooting technical products and applications;
- Providing general product information and assisting with sales queries;
- Follow up with customers in a timely fashion to ensure all issues are resolved;
- Identify trends in tickets and provide ideas to improve support processes;
Requirements
- Excellent English communication skills (C1 for both spoken and written)
- Experience in customer support role for a SAAS or cybersecurity company
- Tech-savvy with troubleshooting skills
- Experience with a CRM/help desk software (preferably Zendesk)
- Strong analytical thinking and research skills, understanding KPI’s
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
- Flexible schedule
- Opportunity to cooperate fully remotely
- Inclusive international environment
- Compensation in USD
- Rewards for referring friends
- Balance between project workload and personal time, but also – internal health policy
- Responsive leadership interested in your development and long-lasting cooperation
- Greenhouse conditions for self-development
- A culture built on trust, with no time-tracking requirements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
troubleshootinganalytical thinkingresearch skillsunderstanding KPIs
Soft Skills
communication skillspositive attitudeproactive attituderesponsible attitude