SupportYourApp

Customer Support Consultant, fluent English

SupportYourApp

contract

Posted on:

Location Type: Remote

Location: Morocco

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Job Level

Junior

About the role

  • Deliver outstanding customer support via emails and video calls;
  • Build strong and lasting customer relationships;
  • Keep up with evolving tools and technology;
  • Handle sensitive customer data with care and security;
  • Apply the latest and greatest customer happiness practices;
  • Maintain deep understanding of client solutions and meet KPI;
  • Communicate with developers and cross-functional specialists;

Requirements

  • Excellent English communication skills (at least C1 level for both spoken and written)
  • Experience in customer support for at least 6 months
  • Positive, proactive and responsible attitude
  • Comfortable understanding technical concepts and troubleshooting complex workflows
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
  • Fixed schedule: Mon–Fri: 09:00-17:00 (EDT Time zone)
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, but also – internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supporttroubleshootingKPI management
Soft Skills
communicationpositive attitudeproactive attituderesponsible attituderelationship building