SupportYourApp

Customer Support Consultant, Fluent German, English

SupportYourApp

contract

Posted on:

Location Type: Remote

Location: Serbia

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Job Level

Junior

About the role

  • Deliver outstanding customer support via emails, chats and calls;
  • Follow internal procedures and SOPs;
  • Collaborate with internal teams to ensure efficient issue resolution;
  • Handle sensitive customer data with care and security;
  • Apply the latest and greatest customer happiness practices;
  • Maintain deep understanding of client solutions and meet KPI;
  • Communicate with developers and cross-functional specialists.

Requirements

  • Fluency in German and English (C1 or higher), both spoken and written;
  • At least 6-12 months of experience in customer support;
  • Strong analytical thinking and research skills;
  • Positive, proactive and responsible attitude;
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).
Benefits
  • Flexible, rotating 6-hour shifts, Monday to Friday: 8 AM – 2 PM and 2 PM – 8 AM (CET)
  • Opportunity to work fully remote
  • Inclusive international environment
  • Compensation in USD
  • Good bonuses for referring friends
  • Paid intensive training and probation
  • Work-life balance
  • Responsive management interested in your growth and long-lasting cooperation
  • Greenhouse conditions for self-development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer supportanalytical thinkingresearch skills
Soft Skills
positive attitudeproactive attituderesponsible attitude