SupportYourApp

Technical Support Consultant, Fluent English

SupportYourApp

contract

Posted on:

Location Type: Remote

Location: Poland

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About the role

  • Deliver outstanding technical support via phone, chat, and email;
  • Communicate with technical teams and system operators to provide updates, clarify issues, and coordinate resolutions;
  • Monitor and respond to SCADA alerts and control system notifications, ensuring timely identification of potential technical issues;
  • Perform initial troubleshooting and diagnostics to determine the root cause of SCADA or control system faults;
  • Log, prioritize, and escalate incidents according to established incident management procedures;
  • Build strong and lasting customer relationships, ensuring effective resolution of user concerns and system alarms;
  • Maintain accurate documentation of daily checks, system status reports, incident logs, and support tickets;
  • Apply customer support best practices to ensure a high-quality user experience;
  • Maintain a strong understanding of client solutions while meeting established KPIs.

Requirements

  • Excellent English skills (at least C1 for written and verbal communication)
  • Proven Technical Support experience
  • Diploma or Associate Degree in Electrical Engineering, Electronics, Instrumentation, Industrial Automation, Computer Science, Mechatronics, or IT (systems or networking focus)
  • Strong communication skills, with the ability to clearly explain technical issues to both engineers and non-technical operators
  • Incident management experience, including the ability to identify, log, prioritize, and escalate SCADA alerts or technical issues according to established procedures
  • Customer and operator support mindset, demonstrating patience, responsiveness, and a proactive approach to resolving issues
  • Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
Benefits
  • Flexible schedule
  • Opportunity to cooperate fully remotely
  • Inclusive international environment
  • Compensation in USD
  • Rewards for referring friends
  • Balance between project workload and personal time, but also – internal health policy
  • Responsive leadership interested in your development and long-lasting cooperation
  • Greenhouse conditions for self-development
  • A culture built on trust, with no time-tracking requirements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingdiagnosticsincident managementSCADAcontrol systemsdocumentationcustomer supportKPI managementnetworking
Soft Skills
communicationcustomer relationship managementproblem-solvingpatienceresponsivenessproactive approachclarity in explanationteam collaborationorganizational skillsattention to detail