Support Revolution

Solutions Engineer

• Partnering with sales to shape deals, deliver standout demos, analyse client environments, and design winning SAP, Oracle, PeopleSoft, and Managed Services solutions
• Owning technical accuracy, competitive positioning, and seamless handovers while ensuring every opportunity is set up for commercial and delivery success
• Defining strategy, establishing operating rhythms, and embedding best practice selling across global teams
• Leading, coaching, and growing presales and sales enablement talent through structured onboarding, continuous training, and competency frameworks
• Connecting sales, marketing, product, delivery, and customer success to ensure unified messaging, smooth processes, and powerful go ‑ to ‑ market execution.
• Analysing win rates, cycle times, CRM insights, and market trends to sharpen strategy, improve efficiency, and influence decision-making at senior levels
• Balancing hands-on client delivery with leadership of enablement strategy, ensuring readiness, consistency, and measurable uplift in sales effectiveness.

Director of Solution Architects

Sales Development Rep

• Prospect into target accounts across the US and Canada through cold outreach, social selling, and follow-up on inbound leads
• Qualify opportunities using frameworks like BANT and SPIN to support high value deals
• Book discovery meetings with senior decision-makers (C-level, Heads of IT, Procurement)
• Collaborate with Marketing and Field Sales on campaigns and event-led outreach
• Represent Support Revolution at regional industry events (virtual and in-person)
• Drive structured territory planning and account mapping for long-term pipeline growth
• Track activity and opportunity data accurately in Salesforce.

Sales Development Representative

Manager

• Write clear, compelling, and tailored proposals that translate technical information into customer friendly language
• Coordinate input from Sales, Presales, Client Success and subject matter experts to build complete, accurate responses
• Review RFPs, identify key requirements, and manage the creation of high-quality written content
• Edit, proofread, and refine all bid documents to ensure consistency, accuracy, and strong storytelling
• Prepare and update written content for sales presentations and supporting materials
• Manage timelines, organise bid meetings, and keep stakeholders aligned throughout the writing and submission process
• Coordinate costing inputs and prepare customer facing quote documents
• Collect feedback on bid outcomes to drive ongoing improvements in bid management practices
• Maintain bid templates, content libraries, and product/service information to ensure all written materials are up to date.

Bid Manager

Content Writer

Bid Writer, Coordinator

Human Resources

• Managing day-to-day HR administration and employee queries via the shared HR inbox
• Coordinating onboarding and offboarding processes, ensuring a smooth and compliant employee journey
• Preparing, issuing and tracking HR documentation including contracts, letters, and policy updates
• Maintaining accurate employee records across HR systems, ensuring data integrity at all times
• Liaising with IT, Finance, Operations and managers to support end-to-end HR processes
• Supporting benefits administration, absence tracking and employee lifecycle changes
• Assisting with HR reporting, audits and compliance activities, including ISO-aligned documentation
• Supporting HR meetings, note-taking and tracking of actions and follow-ups
• Identifying process gaps and supporting continuous improvement across HR operations.

Director of Solution Architects

Sales Development Representative

Bid Manager

Bid Writer, Coordinator

HR Assistant