SupplyHouse.com

Training, Process Improvement Intern

SupplyHouse.com

internship

Posted on:

Location Type: Remote

Location: Arizona • Florida • United States

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Salary

💰 $20 per hour

Job Level

Entry Level

About the role

  • Complete a brief Customer Service training to learn tools, workflows, and service standards.
  • Help create and update training materials, guides, and process documentation.
  • Support Customer Service requests by researching issues, gathering information, and helping coordinate solutions.
  • Contribute to projects that improve service processes, efficiency, and consistency.
  • Track project tasks, timelines, and learnings with guidance from mentors.
  • Share insights and project outcomes with the team at the end of the program.

Requirements

  • Currently enrolled in an undergraduate program with a focus on Business, Communications, Human Resources, Operations, or a related field.
  • Clear verbal and written communication including written documentation skills (creating guides, instructions, or process notes).
  • Foundational data skills (reviewing metrics, trends, or feedback using tools such as Excel or Google Sheets).
  • Exposure to process mapping or workflow documentation.
  • Strong task tracking and organizational skills (project trackers, checklists, timelines, etc.).
  • Ability to research and gather information to support Customer Service requests.
  • Comfortable asking questions and learning new systems.
  • Exceptional attention to detail when documenting processes or following workflows.
  • Ability to balance multiple tasks with guidance.
  • Curiosity about how processes work and how they can be improved.
  • Empathy and respect for Customer Service teams.
  • Willingness to receive feedback and improve.
Benefits
  • Remote employees are expected to work in a distraction-free environment.
  • Personal devices, background noise, and other distractions should be kept to a minimum to avoid disrupting virtual meetings or business operations.
  • Experience our culture firsthand – We value generosity and believe that work should be both fulfilling and engaging. From intern socials and team lunches to an on-site visit at our headquarters and opportunities to attend department events, we create experiences that immerse you in our culture, helping you feel like a true part of the team.
  • Build meaningful connections – Our people-first culture ensures you feel supported and respected from day one. Through meet-and-greets with leadership, networking opportunities, and collaborative projects, you’ll form meaningful connections and foster your professional development.
  • We’re committed to growth – From everyday learning opportunities to our final presentations, we strive for continuous improvement. You’ll have the opportunity to bring fresh perspectives and innovative solutions to the table, while growing your communication skills in a supportive environment where your ideas are always heard.
  • Get involved, make an impact – We believe the best way to learn is by doing. Our internship provides real-world experiences through hands-on training, job shadowing, department swaps, and cross-functional teamwork. With a commitment to improvement, you'll gain valuable insights into different areas of our business while strengthening your skills.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data skillsprocess mappingworkflow documentationtask trackingproject trackingmetrics reviewtrend analysisfeedback analysiscreating guidescreating instructions
Soft Skills
verbal communicationwritten communicationorganizational skillsattention to detailcuriosityempathyrespectability to balance taskswillingness to receive feedbackproblem-solving