SupplyHouse.com

User Experience Manager

SupplyHouse.com

full-time

Posted on:

Location Type: Hybrid

Location: Arizona, Florida, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, Washington • 🇺🇸 United States

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Salary

💰 $125,000 - $155,000 per year

Job Level

Mid-LevelSenior

About the role

  • Manage, mentor, and develop a team of UX designers, fostering a culture of creativity, collaboration, and continuous improvement.
  • Partner closely with the Director of Customer Experience, Product, Engineering, and Marketing to define and execute the vision for customer-centered e-commerce experiences.
  • Set design standards and establish scalable processes, tools, and best practices to elevate UX across the organization.
  • Leverage research, customer insights, and analytics to guide design decisions and measure impact on business outcomes.
  • Balance strategic leadership with occasional hands-on design contribution to guide critical initiatives.
  • Advocate for the customer at every stage, ensuring accessibility, usability, and design consistency.
  • Communicate design strategies and outcomes effectively to stakeholders at all levels, influencing business and product decisions.

Requirements

  • Bachelor's degree in Human-Computer Interaction (HCI), User Experience Design, Graphic Design, Psychology, or a related field.
  • 6+ years of UX/UI design experience, with at least 3+ years in a leadership role and success scaling high-performing design teams.
  • Demonstrated track record designing and delivering e-commerce experiences that drive engagement, conversion, and customer satisfaction.
  • Strong leadership skills with experience in coaching, mentoring, and developing design talent.
  • Hands-on expertise with modern design and prototyping tools (Figma, Sketch, Adobe XD, etc.).
  • Experience guiding teams through user research, usability testing, and data-driven design.
  • Excellent communication and storytelling skills with the ability to influence across teams and leadership levels.
  • Deep knowledge of accessibility standards and inclusive design practices.
Benefits
  • Comprehensive and affordable medical, dental, vision, and voluntary life insurance options
  • 401(k) with up to 4% company match
  • Paid vacation, sick time, and holidays
  • Company-paid basic life insurance and long-term disability
  • Discounted auto, home, and pet insurance programs
  • Flexible Spending Account (FSA)
  • Confidential mental health, financial planning, and legal support through our Employee Assistance Program (EAP)
  • Company-provided equipment and one-time $250 work from home stipend
  • $750 annual professional development budget
  • $25 monthly Grubhub credit
  • Company rewards and recognition program
  • And more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
UX designUI designe-commerce designuser researchusability testingdata-driven designaccessibility standardsinclusive design practicesdesign strategyprototyping
Soft skills
leadershipmentoringcoachingcommunicationcollaborationcreativityinfluencingstorytellingstrategic thinkingcontinuous improvement
Certifications
Bachelor's degree in Human-Computer InteractionBachelor's degree in User Experience DesignBachelor's degree in Graphic DesignBachelor's degree in Psychology
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