SupplyCore Inc.

Account Manager

• Oversee day-to-day communication and problem resolution for all assigned customers following handoff from assigned Military Account Manager.
• Partner with assigned Military Account Manager to secure pricing agreements with suppliers, obtaining and submitting quotes to customers.
• Educate new customers on the ordering process and registration. Manage customer complaints or issues to timely resolution.
• Update the RMS system during status changes from quote to order
• Maintain regular follow-up with customers on pending orders and additional opportunities under the TLS Programs.
• Obtain necessary sign offs to release orders for invoicing.
• Process award notifications in system.

Inside Account Representative

Procurement

• Research and source items to fulfill customer requests.
• Build a general understanding of products, commodities, and contract scope.
• Work with department personnel to identify and escalate possible sourcing issues.
• Partner with department personnel to answer questions, concerns, and resolve any issues.
• With guidance, negotiate and establish pricing, terms, and conditions, and build key supplier relationships.
• Review supplier score cards to evaluate supplier performance prior to solicitation.
• Assist department personnel in resolution of trouble tickets, post order.
• Participate in ongoing department training to stay aware of process changes and new systems.

Sourcing Expert

• Generate sales opportunities by proactively working with the Military and/or Federal customer end-users to understand their needs and objectives while strategically aligning our solutions to meet those needs.
• Establish Dealer of Record relationship with supply chain partners and negotiate best possible margin.
• Expand customer base by researching and identifying opportunities of existing customers and uncovering and developing new customer relationships and networks throughout the military sector. Conduct follow-up on leads generated via marketing campaigns and internet inquiries.
• Collaborate internally across all supporting resources and teams to ensure customer satisfaction, swiftly address any concerns or issues, and provide feedback on areas of opportunity.
• Maintain detailed documentation within the CRM (Customer Relationship Management) software on customer activities (needs, priorities, opportunities, constraints, etc.).
• Travel requirements for this position are extensive. Expect approximately 50% of the time to be spent traveling to military bases, attending trade shows, industry events and conferences to expand networks and foster relationships to generate leads for new opportunities.
• Stay up-to-date and informed on new product and industry developments and emerging trends of the Military and/or Federal customers and the associated supply chains.

Military Account Manager

Analyst

• Cultivate relationships with suppliers for the assigned contracts. Maintains supply chain redundancy where possible to achieve best cost and quality.
• Maintain quality assurance and contract compliance in accordance with government requirements and AS9120B standards. May include First Article Testing and other quality test procedures, including Source Inspection and UID requirements.
• Responsible for obtaining competitive current pricing, lead time and performing data entry. Manage workload for assigned commodities and/or specific contract items.
• Manages technical data pertaining to NSNs listed in contract. Provides assistance to Buyer/Expeditor and suppliers regarding drawing and POT data requirements.
• Work with the internal and external stakeholders to address non-conformances and bring to resolution
• Assists with special pricing projects such as market baskets for Business Development proposals.
• Creates and maintains work instructions and process maps for the Buyer Analyst role.
• Issue purchase orders for assigned commodities and or specific contract items. Follows up on backorders, expedites delivery or reschedules delivery of orders.

Buyer Analyst

Program Manager

• Implementation and management of agency-level programs, ensuring staffing, processes, measurements, and controls meet contractual requirements
• Serve as subject matter expert for analysis, management, and development of assigned contract(s)
• Provide leadership, training, guidance, and development of assigned staff
• Monitor and manage program performance and rapidly address shortfalls and negative trends
• Coordinate with department managers and team members to identify and resolve contributing factors to declines
• Manage agency-level relationships through scheduled meetings and intermittent concerns/changes
• Manage Maritime programs and act as primary point of contact for DLA, other agencies, and non-US government NSN contracts
• Oversee new programs to ensure processes, reports, staffing, and equipment scale appropriately
• Conduct customer analysis to review margin, growth, and loss within current customers
• Track, manage, and oversee customer activities and internal projects in designated systems
• Coordinate and facilitate implementation of new procedures, workstations, and automation opportunities
• Oversee compliance and monitoring of FAT testing and other quality test procedures with suppliers for NSN-based contracts
• Facilitate team resolution of contract non-conformance issues and ensure appropriate actions and notifications
• Recruit, interview, hire, assign work, train, coach, mentor, and manage staff performance
• Conduct team and one-on-one meetings and foster personal growth opportunities
• Communicate job expectations; plan, monitor, appraise work; coach, counsel, discipline as needed
• Assign projects and tasks for maximum productivity across diverse work environments

Compliance

• You will be responsible for executing compliance roles & responsibilities including auditing, monitoring, and assisting in the negotiation of commercial terms and conditions, evaluation of risk exposure, and finalizing acceptable contract terms between SupplyCore and subcontractors.
• Execute Supplier Agreements (limitation of liability, termination, indemnification, acceptance, and excusable delays, non-disclosure, teaming, distribution agreements, legal issues, etc.).
• Audit internal SupplyCore processes for adherence to contractual requirements, compliance requirements and with SupplyCore’s Code of Business Ethics.
• Compliance training preparation and execution.
• Review and analyze government solicitations and contract awards for compliance with government requirements.
• Review government regulations and track SME acknowledgement of new or changed clauses.
• Socio-Economic reporting.

Compliance Analyst

Administration

• Review all inbound requests for new supplier setup, to determine appropriate business segment
• Create and maintain supplier account records in E-1 & Salesforce, following proper onboarding process
• Analyze data across newly onboarded suppliers for activity and engagement
• Make appropriate introductions to Supplier Relations/Vendor Relations Specialists and relevant Sales/Operations personnel
• Collaborate with Sales Administrator to identify opportunities for improved efficiencies cross-functionally
• Support pricing/sourcing exercises for FBI STEAL contract
• Assist with administrative support tasks and processes assigned by Director