SuperSub

Customer Success Manager – PropTech, Investment SaaS

SuperSub

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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About the role

  • Lead Institutional Onboarding. Manage the transition from "Closed-Won" to fully operational, ensuring complex investment teams are successfully integrated into the platform.
  • Drive Strategic Adoption. Act as a consultant to our partners, helping them leverage data and automation to hit their deployment and asset management targets.
  • Own Retention & Expansion. Monitor account health, lead Quarterly Business Reviews (QBRs), and work closely with Sales to identify opportunities for upsells or territory expansion.
  • Be the Voice of the Customer. Synthesize feedback from sophisticated investors and translate it into actionable insights for our Product and Engineering teams.
  • Build the CS Playbook. As an early hire, you won't just follow a process—you will help design the workflows and success metrics that define the department as we scale.

Requirements

  • 3–5 years in Customer Success or Account Management. Ideally within B2B SaaS, FinTech, or a consultative professional services environment.
  • Analytical Fluency. You are comfortable with data, investment metrics, and reporting; you can tell a story through numbers.
  • Relationship Architect. Proven ability to manage senior stakeholders (VPs of Real Estate, Fund Managers) and build long-term trust.
  • Self-Sufficiency. You thrive in a fast-paced, "build-as-you-go" environment and take full ownership of your portfolio.
  • Language skills. Professional fluency in English is required.
  • Multilingual: Fluency in Spanish or German is a significant plus for our European expansion.
  • Domain Knowledge: Understanding of real estate investment lifecycles or institutional asset management.
  • Startup Experience: You have helped scale a CS function at a Seed or Series A company.
Benefits
  • Real ownership. Direct responsibility for the success and retention of major institutional accounts.
  • Direct founder access. Collaborate with leadership to refine the platform’s value proposition.
  • High learning curve. Master the intersection of PropTech, asset management, and institutional capital.
  • Clear growth path. Opportunity to lead the CS or Account Management team as the London office grows.
  • Competitive compensation. Competitive base salary + performance-related bonuses.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisinvestment metricsreportingcustomer successaccount managementB2B SaaSFinTechconsultative servicesworkflow designsuccess metrics
Soft Skills
relationship managementstakeholder managementself-sufficiencyanalytical fluencytrust buildingcommunicationconsultative skillscustomer advocacyproblem-solvingadaptability