IT Director
SuperStaff
full-time
Posted on:
Location Type: Hybrid
Location: Makati City • Philippines
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Job Level
About the role
- Define and implement the IT strategy to support organizational goals and priorities
- Lead and manage the IT team across multiple locations and time zones, ensuring consistent service delivery.
- Establish clear performance goals, workflows, and accountability structures for the IT team.
- Coach and mentor team members to support their professional growth.
- Oversee the IT support function, ensuring timely resolution of tickets and high-quality service to staff.
- Implement and monitor service-level agreements (SLAs) for IT support across the organization.
- Identify recurring issues and drive long-term solutions to improve user experience.
- Provide oversight of Microsoft Entra (Azure AD), Microsoft 365, SharePoint, and Teams administration.
- Ensure compliance with licensing, configuration, and security standards across the Microsoft platform.
- Guide the IT team in managing tenant health, permissions, and collaboration tools.
- Ensure reliable connectivity and performance across all school sites.
- Oversee network architecture, including firewalls, switches, and wireless infrastructure.
- Manage IT asset lifecycle policies, including procurement, deployment, and retirement.
- Develop and enforce IT security policies, including endpoint protection, patch management, and access controls.
- Ensure compliance with data protection and privacy regulations.
- Lead regular security audits, risk assessments, and disaster recovery planning.
- Oversee school web hosting services, ensuring uptime, security, and performance.
- Manage vendor relationships, contracts, and service delivery to ensure cost-effective and reliable solutions.
- Negotiate with vendors to align services with organizational priorities.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 7 years of experience in IT management or a similar role, with at least 3 years in a leadership position.
- Proven experience managing distributed IT teams across multiple geographies.
- Strong experience in Microsoft Systems Administration (such as Entra, MS 365, Microsoft SharePoint, etc.)
- Demonstrated ability to set strategy and manage organizational priorities.
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple school locations.
- Experience with vendor management and contract negotiation.
- **Preferred Qualifications**
- Master’s degree in Information Technology, Computer Science, or a related field
- Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator, Associate, or similar
- Experience in an educational environment
- **Personal Attributes**
- Strong leadership and team management skills
- Strategic thinker with the ability to translate organizational goals into IT priorities
- Excellent communication and interpersonal skills
- Proactive and detail-oriented and able to balance short-term needs with long-term vision
- Ability to work under pressure and manage multiple tasks simultaneously
- Growth mindset and problem-solving approach
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT strategyIT managementMicrosoft Systems Administrationservice-level agreementsnetwork architectureIT security policiesendpoint protectionpatch managementdata protectiondisaster recovery planning
Soft skills
leadershipteam managementproblem-solvingcommunicationstrategic thinkinginterpersonal skillsproactivedetail-orientedability to work under pressuregrowth mindset
Certifications
Bachelor's degree in Information TechnologyBachelor's degree in Computer ScienceMaster's degree in Information TechnologyMaster's degree in Computer ScienceCompTIA Network+Microsoft Certified: Azure Administrator, Associate