IT Manager
SuperStaff
full-time
Posted on:
Location Type: Hybrid
Location: Makati City • Philippines
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About the role
- Manage and resolve IT support tickets from staff across multiple locations.
- Provide troubleshooting and support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Escalate complex issues to vendors or higher-level support when necessary.
- Maintain clear documentation of support requests, resolutions, and recurring issues.
- Administer Microsoft Entra (Azure AD), including user accounts, permissions, and security groups.
- Oversee Microsoft 365 tenant configuration, licensing, and compliance.
- Manage SharePoint sites and Teams environments to ensure secure and efficient collaboration.
- Monitor system health and proactively address potential issues to minimize downtime.
- Maintain network infrastructure, in collaboration with vendors, ensuring reliable connectivity across all school sites.
- Monitor and troubleshoot network performance, including firewalls, switches, and wireless access points.
- Collaborate with vendors to ensure staff are equipped with necessary hardware (laptops, peripherals, classroom devices).
- Oversee IT asset lifecycle management, including procurement, deployment, and retirement.
- Implement and monitor IT security policies, including endpoint protection, patch management, and access controls.
- Ensure compliance with data protection and privacy regulations.
- Conduct regular security audits and vulnerability assessments.
- Manage backup and disaster recovery processes to safeguard critical systems.
- Oversee school web hosting services, ensuring uptime, security, and performance.
- Collaborate with external vendors for hosting, domain management, and SSL certification.
- Manage vendor relationships to ensure timely resolution of issues and cost-effective service delivery.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of experience in IT management or a similar role.
- Proven experience with network management and troubleshooting.
- Proficiency in Microsoft Systems Admin (such as Entra, MS 365, Microsoft SharePoint, etc.)
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple school locations.
- Strong vendor management skills.
- **Preferred Qualifications**
- Master’s degree in Information Technology, Computer Science, or a related field
- Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate, or similar
- Experience in an educational environment
- **Personal Attributes**
- Excellent communication and interpersonal skills
- Proactive and detail-oriented
- Ability to work under pressure and manage multiple tasks simultaneously
- Growth mindset and problem-solving approach
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supporttroubleshootingnetwork managementMicrosoft 365Microsoft EntraSharePointIT security policiesbackup and disaster recoveryvulnerability assessmentsIT asset lifecycle management
Soft Skills
problem-solvingcommunicationvendor managementindependent workdetail-orientedability to work under pressuregrowth mindset
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer ScienceMaster’s degree in Information TechnologyMaster’s degree in Computer ScienceCompTIA Network+Microsoft Certified: Azure Administrator Associate