IT Manager
SuperStaff
full-time
Posted on:
Location Type: Hybrid
Location: Makati City • Philippines
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About the role
- Manage and resolve IT support tickets from staff across multiple locations.
- Provide troubleshooting and support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive).
- Escalate complex issues to vendors or higher-level support when necessary.
- Maintain clear documentation of support requests, resolutions, and recurring issues.
- Administer Microsoft Entra (Azure AD), including user accounts, permissions, and security groups.
- Oversee Microsoft 365 tenant configuration, licensing, and compliance.
- Manage SharePoint sites and Teams environments to ensure secure and efficient collaboration.
- Monitor system health and proactively address potential issues to minimize downtime.
- Maintain network infrastructure, in collaboration with vendors, ensuring reliable connectivity across all school sites.
- Monitor and troubleshoot network performance, including firewalls, switches, and wireless access points.
- Collaborate with vendors to ensure staff are equipped with necessary hardware (laptops, peripherals, classroom devices).
- Oversee IT asset lifecycle management, including procurement, deployment, and retirement.
- Implement and monitor IT security policies, including endpoint protection, patch management, and access controls.
- Ensure compliance with data protection and privacy regulations.
- Conduct regular security audits and vulnerability assessments.
- Manage backup and disaster recovery processes to safeguard critical systems.
- Oversee school web hosting services, ensuring uptime, security, and performance.
- Collaborate with external vendors for hosting, domain management, and SSL certification.
- Manage vendor relationships to ensure timely resolution of issues and cost-effective service delivery.
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- Minimum of 3 years of experience in IT management or a similar role.
- Proven experience with network management and troubleshooting.
- Proficiency in Microsoft Systems Admin (such as Entra, MS 365, Microsoft SharePoint, etc.)
- Excellent problem-solving and communication skills.
- Ability to work independently and manage multiple school locations.
- Strong vendor management skills.
- **Preferred Qualifications**
- Master’s degree in Information Technology, Computer Science, or a related field
- Certifications such as CompTIA Network+, Microsoft Certified: Azure Administrator Associate, or similar
- Experience in an educational environment
- **Personal Attributes**
- Excellent communication and interpersonal skills
- Proactive and detail-oriented
- Ability to work under pressure and manage multiple tasks simultaneously
- Growth mindset and problem-solving approach
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT supporttroubleshootingnetwork managementMicrosoft 365Microsoft EntraSharePointIT security policiesbackup and disaster recoveryvulnerability assessmentsIT asset lifecycle management
Soft skills
problem-solvingcommunicationvendor managementindependent workdetail-orientedability to work under pressuregrowth mindset
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer ScienceMaster’s degree in Information TechnologyMaster’s degree in Computer ScienceCompTIA Network+Microsoft Certified: Azure Administrator Associate