Supermicro

Senior Technical Support Engineer

Supermicro

full-time

Posted on:

Location Type: Office

Location: Bade • Taiwan

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Job Level

Senior

About the role

  • Serve as first point of contact for customer inquiries about Supermicro products and services
  • Act as liaison between sales and product management teams
  • Identify, document, and resolve customer issues, escalating critical problems as needed
  • Assist clients with troubleshooting via phone, email, or web portal
  • Provide technical support on hardware and software issues
  • Drive customer satisfaction through excellence in service

Requirements

  • Bachelor's degree in engineering discipline
  • 5+ years of hands-on experience in hardware or solution industry
  • Strong customer focus mindset
  • Solid interpersonal skills in verbal and written communication
  • Strong analytical and troubleshooting skills
  • Prior repair and support experience in hardware industry is a plus
  • Ability to resolve complex issues with high level of ambiguity
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootinghardware issuessoftware issuesrepair experiencesolution industry experience
Soft Skills
customer focusinterpersonal skillsverbal communicationwritten communicationanalytical skillsproblem-solvingability to resolve complex issues
Certifications
Bachelor's degree in engineering