Provide frontline technical support to end-users via phone, email, and ticketing system.
Diagnose and troubleshoot hardware, software, and network-related issues.
Escalate complex problems to higher-level support teams when necessary.
Perform physical installation, rack and stack, cabling, and networking of data center hardware.
Assist in the deployment of server, storage, and networking equipment.
Monitor and maintain data center infrastructure to ensure optimal performance and uptime.
Perform regular maintenance and upgrades on data center hardware and software.
Collaborate with data center staff to address and resolve technical issues.
Conduct quality checks and test system functionality post-installation.
Work with internal teams to gather client requirements and provide technical expertise during the post-sales process.
Coordinate with the engineering team to ensure seamless integration of hardware solutions.
Ensure compliance with data center policies and procedures.
Document and report data center activities and incidents.
Travel up to 50% of the time to customer sites and data centers.

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering; or an Associate’s degree in Electrical/Electronics Engineering with equivalent relevant experience.
1+ year of experience in servicing complex X86 systems and parts.
1+ years of experience in a customer support role.
Strong hardware system diagnostics skills and understanding of BIOS, drivers, and application-related issues.
Ability to troubleshoot, problem-solve, and make decisions in a fast-paced environment.
Experience with statistical Excel functions or database management.
Ability to manage multiple cross-functional projects concurrently in a rapidly changing environment.
Hands-on experience with enterprise-grade server hardware.
Strong verbal and written communication skills with an emphasis on technical communication.
Punctual, detail-oriented, and proactive in driving solutions.
Experience working in large enterprise environments or certifications in Windows and Linux.
Must have a valid driver’s license and a reliable automobile.
Ability to lift/carry at least 50 lbs
Capable of standing for extended periods to troubleshoot and repair equipment in a noisy environment (approximately 20% of the time)

Benefits

comprehensive benefits package
potential eligibility for bonus and equity award programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

technical supporthardware diagnosticssoftware troubleshootingnetwork troubleshootingdata center infrastructureserver installationstorage deploymentnetworking equipmentBIOS understandingExcel statistical functions

Soft Skills

problem-solvingdecision-makingcommunicationdetail-orientedproactivecollaborationtime managementcustomer serviceadaptabilitypunctuality

Certifications

Windows certificationLinux certification