Supercharge

Business Analyst

• Crafting innovative solutions through requirements analysis, constructing workflow charts, and drafting precise specifications
• Transforming business requests into actionable development plans, user stories, and robust acceptance criteria
• Guiding projects from concept to seamless implementation, ensuring alignment with business objectives
• Orchestrating the integration of new technologies to ensure smooth functionality and transition
• Advocating the benefits of new technology to both internal and external stakeholders
• Collaborating with QA to uphold stringent quality standards for high-caliber solutions
• Creating clear flowcharts using tools like Visio or Draw.io, with a bonus expertise in UML
• Simplifying technical concepts for non-technical audiences and bridging the gap between business needs and the tech team

IT Business Analyst

Business Development Rep

• Driving business development with US insurance carriers, brokers, and InsurTechs by identifying prospects, building pipelines, and leveraging insights on trends, pain points, and technology adoption
• Developing expertise in insurance regulatory and compliance requirements to guide strategy, solution positioning, and client engagement
• Collaborating with product, delivery, and technical teams to tailor custom software, data and AI solutions with value propositions for underwriting, claims, risk, and customer experience
• Leading client presentations, demos, and proposals, managing complex sales cycles across multiple stakeholders, including IT, operations, and C-level executives
• Executing targeted outbound campaigns, attending industry events, and building referral networks to generate leads and strengthen relationships
• Assessing market SaaS solutions, identifying gaps, and creating industry-specific case studies, ROI models, competitive positioning, and marketing material
• Managing the full sales process from initial contact to contract closure while maintaining accurate pipeline forecasting and CRM data
• Providing actionable market intelligence on competitors, pricing, client needs, and technology trends to inform leadership and commercial strategy
• Collaborating with marketing, delivery, legal, and compliance teams to develop campaigns, ensure smooth project handovers, and enhance client satisfaction
• Advising on pricing strategies and service offerings tailored to the insurance market

Business Development Director

Backend Engineer

• Supporting the development of a stable and scalable Kotlin and Spring Boot back-end from the ground up
• Collaborate closely with our Customer Support (L1) and Infrastructure Support (L2) teams to manage escalations
• Participate in a rotating on-call schedule to ensure reliable 24/7 client support
• Crafting code that adheres to the highest industry standards
• Collaborating effectively within a dynamic team environment
• Bringing an architectural perspective to the planning process
• Guiding and mentoring junior developers

Senior Backend Engineer, Java/Kotlin

• Guiding the Kotlin backend developers in designing, developing, and maintaining software applications, while setting technical direction and upholding code quality standards
• Collaborating with the software architect to define and evolve system architecture for enhanced scalability, performance, and security
• Actively engaging in coding, code review, and the enforcement of best practices
• Collaborate closely with our Customer Support (L1), Infrastructure Support (L2), and Application Support (L3) teams to efficiently manage escalations- helping identify, troubleshoot, and resolve operational issues that keep our clients running smoothly
• Participate in a rotating on-call schedule to ensure reliable 24/7 client support paired with appropriate compensation for your time and expertise
• Mentoring and coaching team members to promote continuous learning and growth
• Efficiently managing tasks and providing technical insights to ensure on-time and on-scope project delivery
• Maintaining consistent communication with the Project Manager to ensure alignment and shared objectives
• Staying up-to-date with the latest Java, Kotlin, backend technologies, frameworks, and tools, and introducing relevant technologies to enhance development processes

Backend Tech Lead, Java/Kotlin

Manager

• Operational Leadership: Reporting directly into the Head of Operations on division KPIs, health status, and attention points/risks
• Leading, mentoring, and managing Service Operations Managers and support teams across L1, L2, and L3
• Overseeing daily operational performance, ensuring SLAs/KPIs are met, and managing incidents end-to-end
• Driving incident lifecycle ownership, including triage, containment, resolution, and post-mortem analysis
• Governing and optimizing access management, change controls, and escalation flows
• Driving continuous improvement across SOPs, incident response playbooks, and support tooling
• Delivering and reviewing monthly operational and security reports for internal and external stakeholders
• Ensuring all scheduled activities (bi-weekly, monthly, yearly) are completed in line with policy
• Taking responsibility for the profitability of the overall support portfolio and collaborating with commercial teams on improvements
• Client Communication & Relationship Management: Acting as a proactive communicator, identifying opportunities to improve client relationships
• Serving as the escalation point for high/critical incidents and client-facing issues
• Conducting occasional client communication training sessions for L1 agents
• Presenting incident reviews, monthly reports, and performance metrics to clients
• Sales and Commercial Support: Collaborating with the Sales team to provide operational insights during pre-sales engagements
• Contributing to proposals, Statements of Work (SoWs), and RFP responses with tailored support models and SLAs
• Providing pricing input for tender submissions based on defined support models and SLAs
• Defining and communicating support capabilities, onboarding processes, and platform readiness for new client rollouts
• Participating in scoping workshops and client presentations as the support operations SME
• Ensuring operational readiness for new client onboarding, including knowledge transfer, L1/L2 training, access setup, and alerting

IT Business Analyst

Business Development Director

Senior Backend Engineer, Java/Kotlin

Backend Tech Lead, Java/Kotlin

Lead Support Manager