SuperCare Health (USA)

Accounting Manager

• Under the general supervision of Accounting is responsible for all aspects of tracking and entering outstanding invoices in NetSuite.
• Review invoice(s) for accuracy on the quantity and price as stated on the Purchase Order
• Verify Purchase Order in NetSuite if it has the “Pending Bill” status, and start the vendor bill process
• Verify the receiving in HDMS (quantity, price, and receipt date) if needed
• For the Non-PO invoices, Confirm there is managers approvals (Executives, Directors, Managers) on items that has no system PO and/or high dollar purchase (>$500)
• Enter the invoice(s) into NetSuite and code the invoice(s) according to the correct general ledger account.
• Upload invoices (pdf format) into NetSuite
• Responsible for filing accounting records
• Maintain a professional safe and clean work environment.
• Understand and adheres to all of SuperCare Health company policies.
• Perform all other duties as assigned and required.

Accounting Clerk – Temporary

Customer Support

• Answers incoming phone calls and faxes, takes customers’ orders for durable medical and respiratory equipment, repairs, supplies, and other miscellaneous items
• Maintains open communication with patients/clients and referral sources
• Responds to patient/client questions and problems
• Services walk in customers as needed
• Prepares intake, gathers all necessary information about referral, patient demographics, contact person, physician, diagnosis, discharge time and place, item(s) requested
• Gathers all necessary documentation, prior to delivery CMN, Rx, ABG, Care Plan, Auth, etc.
• Verifies medical necessity with physician
• Verifies eligibility and coverage with Insurance and carrier according to guidelines or contract
• Verifies payer (with matrix), obtains authorization, expiration date
• Verifies patient demographics and prior equipment usage with patient
• Informs patient of financial responsibilities: copay, share of cost, deductible, etc.
• Enters data and each order (new or otherwise) in system accurately and in a timely manner
• Processes closet and on call orders as received
• Enters notes in appropriate areas of insurance, general, and authorizations in the computer system
• Process orders to shipping or dispatching for Technician or RT deliveries
• Remains knowledgeable on product and insurance coverage issues in order to inform patients of copays and other benefit information
• Attends all departmental meetings, company meetings, and in-services
• Reports to work daily and is ready to work at the scheduled start time
• Works Saturday assignment as needed or scheduled
• Performs any other duties that may be requested by supervisor or management
• Understand and adheres to all of SuperCare Health company policies
• To remain knowledgeable to date on all products, guidelines and insurance coverage trends
• Maintain a professional safe and clean work environment.
• Understand and adheres to all of SuperCare Health company policies.
• Perform all other duties as assigned and required
• Must meet minimum of monthly goals
• Schedule- varying start times

Customer Care Specialist

Director

• Own and drive the enterprise-wide Brightree strategy
• Act as a change leader, proactively identifying gaps
• Lead full lifecycle implementation efforts, including vision-setting, planning, execution
• Establish clear implementation frameworks, timelines, and accountability structures
• Champion a culture of adoption, accountability, and continuous improvement
• Build and scale a structured training ecosystem for employees
• Design and enforce standardized workflows across intake, billing, and operations
• Define and track KPIs related to system adoption and operational efficiency.
• Build, lead, and develop a high-performing team responsible for implementation and support.

Accounting Clerk – Temporary

Customer Care Specialist

Director of Enterprise Systems – Implementation