Community Manager
SuperAnnotate
full-time
Posted on:
Location Type: Hybrid
Location: San Francisco • California • United States
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Salary
💰 $115,000 - $140,000 per year
About the role
- Own the communication strategy: Develop and execute a proactive community communications plan.
- Manage the support team: Lead and develop a team of support specialists.
- Handle escalations: Serve as the primary escalation point for expert issues.
- Build self-serve infrastructure: Create documentation, FAQs, and resources.
- Measure and improve: Track community health metrics and improve the experience.
- Collaborate cross-functionally: Partner with operations, product, and leadership.
Requirements
- 3+ years of experience in community management, communications, or a related field.
- Hands-on experience managing large communities on platforms like Slack or similar.
- Strong written communication skills.
- Comfort working across time zones and with globally distributed teams.
- A proactive mindset: you identify problems before they become fires and build systems to prevent them from recurring.
Benefits
- Equal Opportunity Employer
- Diversity at our company
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication strategyteam leadershipproblem identificationproactive mindsetcross-functional collaborationwritten communicationcommunity management