Super Dispatch

Full-stack Engineer

• Own platform architecture and technical direction.
• Own the technical roadmap for the Platform squad, including infrastructure modernization, reliability improvements, and cost optimization.
• Make and document architecture decisions (ADRs) that affect the entire engineering organization.
• Design and implement cross-cutting platform capabilities: identity/auth services, observability pipelines, deployment infrastructure, and security controls.
• Drive API-first design practices across services.
• Evaluate and adopt new technologies and tools.
• Lead cost analysis and optimization of cloud infrastructure.
• Be the go-to technical escalation point for platform-related questions from all product squads.
• Own incident response for platform-level outages.
• Conduct post-incident reviews and drive follow-up action items to prevent recurrence.
• Set and track platform reliability metrics.
• Contribute directly to platform services - writing production code in Python, Go, or other languages as needed.
• Manage a team of ~4-5 platform engineers with regular 1:1s, career development conversations, and performance reviews.
• Identify hiring needs and technical skill gaps; lead recruiting efforts for the platform squad.
• Foster a collaborative culture where product squads feel supported.

Lead Manager