Super Dispatch

Onboarding Specialist

• Own the onboarding relationship for each customer, understanding their workflows and goals and keeping implementation on schedule across multiple accounts at once.
• Configure the platform, set up integrations, and get users and organizations fully operational.
• Train customers on how to use Super Dispatch effectively for their specific operations, covering features, workflows, and best practices.
• When customers have integration needs, help them understand their options and best practices for connecting Super Dispatch with their existing systems.
• Use AI productivity tools to improve the consistency and efficiency of your onboarding work.
• Identify issues early, escalate complex technical problems to the right teams, and work with product and support to remove blockers.
• Support change management within customer organizations to drive adoption and long-term value.

Customer Onboarding Specialist

Backend Engineer

• Design, build, and operate the backend services powering Super Dispatch's platform for carriers and shippers in the U.S. vehicle transportation industry
• Own multiple backend services end-to-end — architecture, REST APIs, databases
• Own third-party API integrations — implementation, cost control, rate-limiting, and ongoing maintenance
• Contribute to backend technical standards and best practices
• Own observability tooling — dashboards, alerting, and SLA tracking for services
• Participate in the backend on-call rotation as first responder for production incidents
• Lead the QA partnership on test strategy
• Translate product requirements into technical specs and own technical scope
• Collect Support feedback and iterate on API usability and documentation
• Collaborate with Design and Frontend on API contracts and payloads

Customer Onboarding Specialist

Senior Backend Engineer, Python