Customer Onboarding Specialist

Super Dispatch

Onboarding Specialist guiding customers through a successful onboarding process for Super Dispatch's platform. Helping customers understand the software and integrations for long-term success.

Posted 6/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Own the onboarding relationship for each customer, understanding their workflows and goals and keeping implementation on schedule across multiple accounts at once.
Configure the platform, set up integrations, and get users and organizations fully operational.
Train customers on how to use Super Dispatch effectively for their specific operations, covering features, workflows, and best practices.
When customers have integration needs, help them understand their options and best practices for connecting Super Dispatch with their existing systems.
Use AI productivity tools to improve the consistency and efficiency of your onboarding work.
Identify issues early, escalate complex technical problems to the right teams, and work with product and support to remove blockers.
Support change management within customer organizations to drive adoption and long-term value.

Requirements

What you’ll need

Experience in customer onboarding, implementation, solutions consulting, or technical account management.
Tech-savvy and quick to learn new software.
Comfortable with API concepts and integration workflows, able to explain how systems connect and guide customers on best practices.
Coding not required.
Clear communicator who can explain technical concepts to non-technical audiences.
Proficient with AI productivity tools.
Experience in Salesforce or a similar CRM.
Organized and self-directed, able to manage multiple accounts in a remote environment.
Willing to develop working knowledge of the auto transport industry to better advise customers.
Willing to travel domestically on an occasional basis for on-site onboarding.

Benefits

Comp & perks

Great Culture - We strive for transparency and you’ll work with like minded highly motivated people excited about solving complex problems
Great Insurance - We offer multiple health, dental & vision plans with a portion of the employee premiums paid by the company
Retirement - We provide both Stock Options and 401K with a company match
Remote First Culture - We’re a 100% distributed team!
Wellness Stipend - We provide a monthly stipend for your health, wellbeing, and fitness needs ($50/mo)
Generous Time Off - Flex PTO policy so you can take the time you need, when you need it, as well as 6-12 weeks paid parental leave
Great Gear - we’ll set you up for success with the latest tech

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

OnboardingImplementationSolutions ConsultingIntegration WorkflowsPlatform Configuration

Soft Skills

Clear CommunicationOrganizational SkillsSelf-Directed