Suno

Customer Success Analyst, Junior

Suno

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Junior

About the role

  • Conduct onboarding for new clients, presenting the mentorship program structure, its deliverables, and aligning expectations and objectives.
  • Serve as the main point of contact for clients, guiding them throughout their journey in the program.
  • Ensure participant engagement by encouraging attendance at calls, events, and consulting activities.
  • Perform follow-ups with less active clients to increase participation and program utilization.
  • Support community management and moderation by organizing communication groups and encouraging productive interactions among participants.
  • Respond to client inquiries and route internal requests to the appropriate teams.
  • Collect participant feedback and contribute to the continuous improvement of the customer experience.

Requirements

  • Bachelor's degree completed or in progress in Business Administration, Communications, Marketing, Public Relations, Economics, or related fields.
  • Experience in customer success, customer service, or client relationship roles.
  • Experience with high-ticket clients or mentorship/coaching programs is a plus.
  • Organized profile with the ability to handle multiple clients and simultaneous demands.
  • Clear, organized communication and a professional demeanor.
  • Ability to build relationships and establish trust with clients.
  • Proactive attitude with the ability to identify improvement opportunities and anticipate needs.
  • Strong organization skills and ability to manage routines and processes.
  • Customer-experience and success-oriented mindset.
  • Ability to resolve problems quickly and efficiently.
  • Ownership mentality, taking responsibility for the clients' journey and satisfaction.
  • Interest in the financial market and investments is considered an advantage.
Benefits
  • Meal and transportation vouchers (VR and VT).
  • Profit-sharing (PLR).
  • Health and dental insurance.
  • Life insurance.
  • Discounted access to Wellhub (Gympass) and Zenklub — benefits for body and mind.
  • Institutional partnerships offering additional discounts on courses, services, and more.
  • A day off on your birthday.
  • Access to the Suno Black subscription (for you and first-degree family members).
  • Subscription to the Bull Plan - Status Invest — to deepen your knowledge of investments.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successcustomer serviceclient relationship managementmentorship programscoaching programs
Soft Skills
organizedclear communicationrelationship buildingproactivestrong organizationproblem resolutionownership mentality
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in CommunicationsBachelor's degree in MarketingBachelor's degree in Public RelationsBachelor's degree in Economics